Maxspect gyre xf250 controller power supply

cchomistek · Oct 12, 2017

I just purchased 2 xf250 pumps and controller and recieved a 24V power supply. I thought it should of came with a 36V power supply. Can anyone verify that their xf250 has a 36V power supply?

nautical_nathaniel · Oct 12, 2017

CoralVue Website says 24V output on the power supply.

nautical_nathaniel · Oct 12, 2017

nautical_nathaniel said:
CoralVue Website says 24V output on the power supply.

Whoa, holdup, that's for the XF230, it says the XF250 comes with a 36V power supply

http://www.coralvue.com/maxspect-advanced-gyre-controller

cchomistek · Oct 12, 2017

If you check out this link for the xf250 it says 36V output for the power supply. The XF 230 is supposed to be 24V.

http://www.coralvue.com/maxspect-advanced-gyre-controller

cchomistek · Oct 12, 2017

Yup that is what I saw aswell.

cchomistek · Oct 12, 2017

If anyone that has a set of these can verify that they are supposed to be 36V that would be great.

nautical_nathaniel · Oct 12, 2017

I would contact CoralVue support, they seem to have pretty good customer service. I had to work with them on my Maxspect Ethereal.

cchomistek · Oct 12, 2017

I never bought it through them. But yeah I could pose the question to them.

nautical_nathaniel · Oct 12, 2017

cchomistek said:
I never bought it through them. But yeah I could pose the question to them.

It doesn't matter, they will honor their product. They never questioned where I got mine.

Kyl · Oct 13, 2017

nautical_nathaniel said:
I would contact CoralVue support, they seem to have pretty good customer service. I had to work with them on my Maxspect Ethereal.

CoralVue is for US only, Maxspect.ca is what we have to deal with in Canada (where OP seems to be listed). Else you'll get the below reply:

Thank you. Since you are located in Canada, you will need to contact the Canadian distributor for all support and warranty claims. We can only support products within the US.

You may contact the Canadian distributor at [email protected].

nautical_nathaniel · Oct 13, 2017

Kyl said:
CoralVue is for US only, Maxspect.ca is what we have to deal with in Canada (where OP seems to be listed).

Hmm, didn't know that, I thought they did all of North America (including Canada) but I wouldn't be surprised if they were US exclusive.

Kyl · Oct 13, 2017

nautical_nathaniel said:
Hmm, didn't know that, I thought they did all of North America (including Canada) but I wouldn't be surprised if they were US exclusive.

We get... "special treatment", with a lot of vendors up here. On the wrong side of the border with this hobby, that's for sure.

The kicker is the warranty card in the actual pump box says only go through CoralVue, just to add more confusion to the party.

cchomistek · Oct 13, 2017

I got a response from coralvue and she said that it should be 24V output but wanted to know where I saw 36V. Still would like to hear from anyone who has a xf250 controller to see whether they indeed do have a 24V or 36V power supply.

nautical_nathaniel · Oct 13, 2017

Kyl said:
We get... "special treatment", with a lot of vendors up here. On the wrong side of the border with this hobby, that's for sure.

The kicker is the warranty card in the actual pump box says only go through CoralVue, just to add more confusion to the party.

I can see why that would be frustrating, that's sad too because we here in the States usually have a good relationship with businesses in Canada but it doesn't seem to go the other way around, especially in more specific things like reefkeeping. Y'all can have Asian Arowanas though so that's not fair to us in the States haha