Is this a scam?? I know someone who has been waiting 17 weeks for his unit!!!! Only receiving automated responses from Mindstream on this issue. I would really like to know someone who has actually received one of these units! I bought mine at MACNA. Am I another sucker of this?
Mindstream???
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lexinverts
Well-Known Member
Take a minute to search the forums and you will see there are 5 or 6 people with them, including myself.
Poor rollout of a new product, yes, but not a scam.
Poor rollout of a new product, yes, but not a scam.
Scurvy
Pirate Reefer
They have been copying and pasting the same response to every inquiry over these past couple of months it seems be it here, Instagram or wherever else. Something doesn’t feel right IMO. I know some units have shipped and a few folks DO have them but heck a few people have the Cerebra too.
Darrell Brady
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Im beginning to wander myself im 15 weeks in now an yes always the same automated responses I have tried calling with no luck it goes straight to voice mail.
Darrell Brady
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This company needs to step up an give some honest answers or I believe there will be a lot of people wanting refunds.
lexinverts
Well-Known Member
Ordered June 27.
Here it is in my tank.
Here it is in my tank.
Homewrecker
Well-Known Member
Sucks when companies take your money so easily and then make you wait without even being kind enough to write a non-copy/ paste response to your concerns.
Of course, at least you will get a lengthy suddenly heartfelt response on here after making your concerns public.
I’ve been optimistic but I just feel like the fact that they continue to take money in without sending out units is a bit sketchy. At best, they need funds at worst they’re going the way of the Cerebra
Of course, at least you will get a lengthy suddenly heartfelt response on here after making your concerns public.
I’ve been optimistic but I just feel like the fact that they continue to take money in without sending out units is a bit sketchy. At best, they need funds at worst they’re going the way of the Cerebra
Darrell Brady
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that does not make me feel very confident getting money back
U
User1
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There are people with them. It seems that they are having some trouble meeting demand. Can't say if that is problem/trouble or just too high of a demand vs the backlog. If it helps any the trident is in a similar position although at least they say what the hold up is and why. Also they do not charge up front. When you trap the unicorn then you pay...
I don't own one but I would not pay for a unit without receiving it.
I don't own one but I would not pay for a unit without receiving it.
fcmatt
Well-Known Member
I only mentioned it because I have been in the same boat as you in the past and I learned it the hard way. I also follow these threads because I am due a new controller, dosers, and etc...
Darrell Brady
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I really believe its not more of a demand issue You just dont really her about anybody getting them.
fcmatt
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One would hope they discovered a problem and are simply redoing a key piece or something. Naturally you have to wait 6 to 8 weeks from design, molding, approving, and actual production of the part. That would easily cause a delay. But why not just say so in that case?
Having followed the process of the auto testing machines. An talking to Mindstream and APEX about their units. You learn that the process of making these unit is quite a time consuming process. Each unit going thru and long process of testing and calibration. At the Neptune meetup at MACNA they gave users a over view of how each unit goes thru testing before it is shipped.
The companies have to do testing and calibration on these units otherwise if bad units get out in the field people will trash the companies for selling units that do not work correctly. Test equipment and speed do not go together. They have to be right or a company can lose their whole business.
The companies have to do testing and calibration on these units otherwise if bad units get out in the field people will trash the companies for selling units that do not work correctly. Test equipment and speed do not go together. They have to be right or a company can lose their whole business.
Silver14SS
Valuable Member
There's not a confidence inspiring amount of posting about Mindstream results, but there are a few issues already. Results very different than titration tests, power supply failing, brush falling off the disc, maybe others I'm missing. If it's truly a QC delay, sounds like QC needs some work.
The development of MM took 7 years through crowdfunding and they are still crowdfunding by collecting payment months prior to delivery. What's the most likely scenario? My guess is not having the funds to actually make products until a certain amount of orders have paid.
Will they sell a supply of discs to those who already have the monitor? If they don't expire, it'd be nice to have a stockpile of them in case the company doesn't make it.
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