You could also call them - 800 652-4918. Remember that you are talking about a company that is a small family run business. Basically; Felix, his wife and his father. I am sure he has other helpers, but Felix builds all the tanks. His reputation for quality has his products in high demand, hence the waiting time. All of the tanks he builds are custom order aquariums. Nothing is off the shelf, except the Ghost Overflows. I am sure they get an enormous amount of email and since the tanks have so many variables available, it takes a great deal of time to do a correct quote. Also imagine the amount of requests that they get for quotes that turn into just that - only quotes.
At one point in time, I really wanted a Miracles tank. When I was deciding on this tank, I wrote for quotes from both companies. It took about a month for Katiria to answer and get more info from me. Miracles, on the other hand, never replied to me at all. So there's that.