Miracles Tank

[dadnjesse]

Just picked up my 3,000.00 Dollar Aquarium From Miracles. Opened the create and found a long gouge on the top of the euro brace and the scratch in on the underside which means they packed it that way. Not happy I sent an email with pictures and called but no one answered

 

[BadFish619]

Yikes! Hopefully they get back to you asap

 

[dylana407]

Send an email stating that if you dont hear from them in 1 or 2 business days, you will file a claim with PayPal or your CC company.

 

[dylana407]

PS: cc the email to yourself for record.

 

[dadnjesse]

I actually talked to Derek right before picking it up and asked him if I should open the create and inspect it and he said I would be fine. They sent me pictures before they shipped it to me and I don't see the scratch, but it's on the underside of the euro brace I don't even know how it could of happened.

 

[hart24601]

It can take a while to get a hold of them, but they should make it right. Keep us updated how it goes. Derek flew to Iowa to fix my tank as no glass companies are around. Odd things happen from time to time, how is place handles it is the real key. Fingers crossed!

 

[Kyl]

Odd things happen from time to time, how is place handles it is the real key. Fingers crossed!

Yep. Anyone can sell you something, but the true worth of a company is what they do when things go south.

 

[dadnjesse]

I will give them time before I escalate it, so far they are not answering the phone. Yes fingers crossed.

 

[dadnjesse]

Just got off the phone with Derek at Miracles, they are shipping my tank back to them for repair. I am not in a hurry and think this is my best option.

 

[dylana407]

Glad it worked out.