Hooloovoo
Community Member
- Joined
- Apr 17, 2017
- Messages
- 38
- Reaction score
- 17
- Location
- Florida
- What state or country do you live in
- Florida
I recently purchased a 128 oz. container of BRS Citric Acid. When I received it, I noticed that the container had quite a bit of empty space (about 2.5" worth), so I decided to weigh it to make sure it was really 128 oz. It only came to 103 oz. on my scale. That's almost 25% less than expected.
I reached out to BRS support about this, and was told that their measurements for citric acid are in fluid ounces, not net weight. There is nothing on the packaging or their website that mentions that the sizes are in fact fl. oz. or that they are volumetric. When I expressed to the customer support agent that I felt this was misleading, I was told:
Interestingly, Sicce's "Pump Cleaner" product, also sold on BRS, is also listed with its size reported in oz. without specifying if the measurement is net weight or volumetric. So is Sicce Pump Clean also sold in fluid ounces? No. If you take a closer look at the label, it shows that the size is 900 gr / 32oz. 900 grams = roughly 2 lbs. or 32 oz. nt. wt.
I have to assume that this practice of using fl. oz. measurements without explicitly saying so extends to other BRS made products as well. Buyer beware.
I reached out to BRS support about this, and was told that their measurements for citric acid are in fluid ounces, not net weight. There is nothing on the packaging or their website that mentions that the sizes are in fact fl. oz. or that they are volumetric. When I expressed to the customer support agent that I felt this was misleading, I was told:
Interestingly, Sicce's "Pump Cleaner" product, also sold on BRS, is also listed with its size reported in oz. without specifying if the measurement is net weight or volumetric. So is Sicce Pump Clean also sold in fluid ounces? No. If you take a closer look at the label, it shows that the size is 900 gr / 32oz. 900 grams = roughly 2 lbs. or 32 oz. nt. wt.
I have to assume that this practice of using fl. oz. measurements without explicitly saying so extends to other BRS made products as well. Buyer beware.
