I got a message back that reads as follows:
"
We had a bug in the system that was awarding 10% rewards on orders, so the boss spent the weekend going through ALL orders fixing them to our 5% rewards, hence his description of "Blah" - it was not a fun job. Sorry for any confusion.
Have a great day and thank you for using
SaltwaterAquarium.com!
Greg / Art Director & Customer Service
[email protected] / Text: 717.408.8337 P: 888.700.1012
"
This is not true as I purchased my merchandise in May when the whole site was advertising a 10% rewards. Why wait until August to say there was a bug and take away 1/2 the rewards?
Even if it were true, the "bug" should not be at the expense of the buyer. You advertised 10% back on the site and I spent money at your site because of that 10%. This does not get "loyalty" by making a mistake and taking it away from your customers. Without those points I will seriously be looking at other companies for my saltwater needs.
I'm very disappointed with "The Boss" and it will cost more then if he just left it alone.
Signed,
Possible former customer of saltwateraquariums.com
