So my 5 month old MP10s impeller failed and one of the fins snapped off on Sunday evening!!! I reached out to ecotech marine on Monday first thing in the morning and they said as long as I emailed them all the info by 2pm there time they would ship me a new wetside right away and I said I would cover the overnight shipping! I made sure that all the info the requested was in in proper time to make the deadline. I even called to make sure it was! I later get an email saying they would cover the part but now I have send in the old one first because I bought it on amazon. They said it's not covered because we're I bought it!! ( SO FOR ANYONE WHO OWNS ANY OF THEIR PRODUCTS MAKE SURE YOU BUY IT FROM A DEALER) I bought this product brand new still in the original packaging on amazon and I don't see what is such a big deal!!! They really didn't confirm this till right before 5pm when they closed! If they told me this early I could have just paid strait up and have them overnight me the one I would of paid for! I called BRS and they tried to help but I missed the deadline. They tried everything and put a lot of effort into helping me but it was just not possible. I did place a overnight order so I would have it on Wednesday from BRS. Thank you BRS for helping me and doing your best to get me this part because you guys understand how important flow is. So as of right now I have the bare minimal amount of flow going through my tank and I have already had a nice colony of acro go to the wayside. Everything else is ticked and unhappy due to the fact there not getting the right amount of flow. My tank is 90 percent SPS.
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MP10 failure and horrible customer support
- Thread starter chris3del
- Start date
- Tagged users None
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
Also one other thing I would like to say is how can they give some YouTube guy thousands of dollars worth of their product who make a lot of money off YouTube and I can't even get cheap replacement wetside assembly that's under warranty hahahah
kschweer
Moderator
Feedback threads are for the 2 parties involved only. Feedback thread rules can be found here:
https://www.reef2reef.com/threads/please-read-before-posting-feedback-forum-guidelines.172327/
Thanks for understanding.
-Kevin
Team R2R
https://www.reef2reef.com/threads/please-read-before-posting-feedback-forum-guidelines.172327/
Thanks for understanding.
-Kevin
Team R2R
kschweer
Moderator
I apologize. I thought it was an email like the one I removed in another post in this thread. Picture of the warranty restored.
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
