Mp10 qd motor falling off

[Alvin Alejandro]

So all I did was adjust my pulse intervals from 5 seconds to 2 and thats when the dry side started falling off. I went ahead and brought it to 10 seconds and it hasn't fallen off yet. I have 3/8 inch thick glass. Does anyone know what could have caused this?

 

[saltyhog]

Did you mount it with the sticky's they include? Like this?

With the pulse mode I think alignment is more critical than when you're in other modes. That said I have two MP10's on a 1/2" glass tank without any problems. I also run short pulse mode at least 3 hours a day usually with a pulse length of 0.7 second.

 

[atlfishes]

If it continues to happen, talk to customer support. I had an issue where it kept getting disconnected and it turned out to be a bad wet side.

 

[Alvin Alejandro]

I mounted with the stickies but instead of the cord going up I have it going down. I had it running like that for a few days and it was fine and it started falling off today once I hooked up it to the wxm module and set up the pulse mode at the end of the day but like I said it only does that if I have set in 2 second intervals and it also makes a knocking noise everything it starts up but it won't do that if I'm running it at 10 second intervals.

 

[Alvin Alejandro]

If it continues to happen, talk to customer support. I had an issue where it kept getting disconnected and it turned out to be a bad wet side.

I'm hoping it's not a bad wet side cause I'm sure it's out of warranty. I bought it a year ago but I just now set it up since I finally had the money to set up my tank again.

 

[atlfishes]

I'm hoping it's not a bad wet side cause I'm sure it's out of warranty. I bought it a year ago but I just now set it up since I finally had the money to set up my tank again.

Ecotech has great customer service. It is worth your time to call them.

 

[Philt56]

My mp10 with the quiet mode has also started having its wet side falling off in the tank. 65 gal acrylic so not tank all thick at all. I soaked the wet side in vinegar so the impeller seems to move freely. I opened it up and saw nothing inside. It runs fine for about an hour and then falls off.

Any ideas?