HuduVudu
2500 Club Member
Just got off the phone with Saltwateraquarium.com
Wow! just wow.
Having BRS under a venture capital company made me nervous and I decided to try some of the alternatives out there. I have been with BRS for a very long time.
So I tried Saltwateraquarium.com
I set up my account put in my order and waited ... and waited and waited ... five days later I finally got a reply. Apparently I had been tagged for fraud, and they cancelled and refunded my order.
I was pretty upset because it took them so long. Also I was offered no reason for the decline, I can understand that they wouldn't want to put that in an email.
I called them. I was pretty hot under the collar and I was using colorful words. I apologized to the CSR multiple times and re-iterated that I wasn't mad at her. She was a champ and kudos to her for handling the situation well. She then got my order number and transferred me to her boss. WOW! He was surly and aggressive. He never swore at me and I did not swear at him until he basically said there was fraud and he punched a button and that was all that he was going to do. He then informed me that it happens all of the time and implied that I should get over my bad fraudulent self.
This was a shocking way to treat a first customer. My wife is a CSR and has worked for 20 years as a CSR and most of her positions revolve around escalated calls. Her jaw dropped as she was listening to the other side of the conversation. I laughed when she asked if he had hung up on me.
Whelp back to BRS for me.
Wow! just wow.
Having BRS under a venture capital company made me nervous and I decided to try some of the alternatives out there. I have been with BRS for a very long time.
So I tried Saltwateraquarium.com
I set up my account put in my order and waited ... and waited and waited ... five days later I finally got a reply. Apparently I had been tagged for fraud, and they cancelled and refunded my order.
I was pretty upset because it took them so long. Also I was offered no reason for the decline, I can understand that they wouldn't want to put that in an email.
I called them. I was pretty hot under the collar and I was using colorful words. I apologized to the CSR multiple times and re-iterated that I wasn't mad at her. She was a champ and kudos to her for handling the situation well. She then got my order number and transferred me to her boss. WOW! He was surly and aggressive. He never swore at me and I did not swear at him until he basically said there was fraud and he punched a button and that was all that he was going to do. He then informed me that it happens all of the time and implied that I should get over my bad fraudulent self.
This was a shocking way to treat a first customer. My wife is a CSR and has worked for 20 years as a CSR and most of her positions revolve around escalated calls. Her jaw dropped as she was listening to the other side of the conversation. I laughed when she asked if he had hung up on me.
Whelp back to BRS for me.
