My EcoTech horror story

BruceLeeroy · Aug 18, 2020

The long and short of it is EcoTech sold me a poorly built unit and now won’t cover the damage that could only have happened due to their manufacturing defect. See the post for details but make sure you check your case for damage mine was extremely bad in a very short time.

jeffrey750750 · Aug 18, 2020

I have an xr15 pro gen 4 and so far knock on wood its running well. All of the horror stories I've heard is the reason I'm going with Kessel on my next build

BruceLeeroy · Aug 18, 2020

Just make sure you check the bottom screws for hairline cracks they are barely visible until they open up and then a giant piece of mine was in the tank. If the light hadn’t quit I would never have know .

proxy001 · Aug 18, 2020

When I got mine at a local reseller they gave me the new bottom plastic part.
I appreciate them taking notice and giving away parts but at this price point, engineering and quality control should be there.
*I* shouldn't have to spend hours of my time replacing a part on a new device prior to installing it.

BruceLeeroy · Aug 19, 2020

Filed a complaint with the BBB...maybe they can get them to cover their manufacturer defect.

Mike N · Aug 19, 2020

If the defect wasn't well known and documented, they would probably get benefit of doubt. You have every right to be upset about this.

piranhaman00 · Aug 19, 2020

"Water Damage" classic. Great way to get more money from you.

Because the case was damaged by defect any other damage should be covered. If the light fell into the water it should be covered.

BruceLeeroy · Aug 19, 2020

G5 Lower Cover Cracks

We identified an issue that may cause the lower cover on G5 Radions to crack around its retaining screws. Some background information: the countersunk holes are being over-stressed when assembled due to a molding issue affecting the overall size of the lower cover. We have remedied this by...

www.reef2reef.com

carorack · Aug 19, 2020

BruceLeeroy said:
Filed a complaint with the BBB...maybe they can get them to cover their manufacturer defect.

Empathize with you brother, but the better business bureau is a scam. They can pay their way out of bad reviews on there. If they don't want to cover it, I would take it up with the retailer or consider a charge back thru your bank/credit card company.

BruceLeeroy · Aug 20, 2020

***update***
Received an email from their customer service manager. They reiterated they think it’s water damage but are going to cover it as a one time courtesy. I guess this horror story turned out to be more of a drama.

Mike N · Aug 20, 2020

BruceLeeroy said:
***update***
Received an email from their customer service manager. They reiterated they think it’s water damage but are going to cover it as a one time courtesy. I guess this horror story turned out to be more of a drama.

Glad to hear they're making this right for you.

h2so4hurts · Aug 20, 2020

Moisture damage? Ecotech does get pretty creative with their excuses. Glad they did the right thing, eventually.

Reefer1978 · Aug 20, 2020

BruceLeeroy said:
Filed a complaint with the BBB...maybe they can get them to cover their manufacturer defect.

BBB is a complete waste of time.

melanotaenia · Aug 20, 2020

BruceLeeroy said:
***update***
Received an email from their customer service manager. They reiterated they think it’s water damage but are going to cover it as a one time courtesy. I guess this horror story turned out to be more of a drama.

What a load of crap; I am so sick of companies giving us the "we will do it this one time as a courtesy" line. Your product broke, and it should be fixed under warranty. How these companies get away with this is mind boggling.

BruceLeeroy · Aug 20, 2020

Yeah I guess to be fair... there was moisture damage in the pic they sent me but the only possible way it could have got there imo is the hole around the screw hole. I don’t understand why the hell lights made to hang over water in marine environs isn’t water tight. That must be g6 lol!

melanotaenia · Aug 20, 2020

BruceLeeroy said:
Yeah I guess to be fair... there was moisture damage in the pic they sent me but the only possible way it could have got there imo is the hole around the screw hole. I don’t understand why the hell lights made to hang over water in marine environs isn’t water tight. That must be g6 lol!

Of course there is water damage; it sits directly above a giant evaporating tank of water!!

BruceLeeroy · Aug 25, 2020

Still no tracking per their email... I will give it a few more days before reaching out.

dadnjesse · Aug 27, 2020

jeffrey750750 said:
I have an xr15 pro gen 4 and so far knock on wood its running well. All of the horror stories I've heard is the reason I'm going with Kessel on my next build

No light manufacturer is going to warranty against water damage.

Reefer1978 · Aug 27, 2020

dadnjesse said:
No light manufacturer is going to warranty against water damage.

Except if water damage is due to a manufacturing error.

SaltTankMan · Aug 27, 2020

I actually just had a good experience with my G4 lights and Wcotech customer service. 2 of my 5 lights just went out last week within a day of each other. I opened RMA, sent lights back ($20 shipping from my city) and within 1 week of starting the process they shipped back one brand new light and a fully repaired light. I only have my story, but I think they provided excellent service for my issue. Just my 2 cents.