Hi guys,
I am fairly new to the hobby and everyone has been praising Eheim up and down in the reef community. Today, I have less than stellar service to report. Here is how it went down:
March 27: I bought 2 eheim 200w Jagers from BRS.
April 11: After about a week of use, 1 of the heaters had a leak. (pic attached)
April 11: Gwen at eheim sent me a replacement heater.
May 4th: The replacement heater stops working. It wouldn't heat up. At first I thought it was my aquarium controller so I plugged it into an outlet. It burned the outlet black (pic attached). I thought that was weird, so i tried it on a power strip on a separate outlet and breaker. After about 2 minutes, I started hearing sizzling and smelt a burned plastic smell. The heater had been burning through the power strip.
May 5th: Obviously the heater is broken. I contacted Eheim again and corresponded with Gwen. She sent me a new heater.
May 10th: I got the new heater. but guess what? The replacement heater's box had been opened and the power cord had been cut (pics attached)
I am truly shocked that such a well regarded company can get away with this. If the mods will allow it, I can post my email communication with Gwen (Eheim representative). She has been nice but this is just wow...
PS: I am posting this to the 3 reefing communities I am a part of as a warning, I guess.
I am fairly new to the hobby and everyone has been praising Eheim up and down in the reef community. Today, I have less than stellar service to report. Here is how it went down:
March 27: I bought 2 eheim 200w Jagers from BRS.
April 11: After about a week of use, 1 of the heaters had a leak. (pic attached)
April 11: Gwen at eheim sent me a replacement heater.
May 4th: The replacement heater stops working. It wouldn't heat up. At first I thought it was my aquarium controller so I plugged it into an outlet. It burned the outlet black (pic attached). I thought that was weird, so i tried it on a power strip on a separate outlet and breaker. After about 2 minutes, I started hearing sizzling and smelt a burned plastic smell. The heater had been burning through the power strip.
May 5th: Obviously the heater is broken. I contacted Eheim again and corresponded with Gwen. She sent me a new heater.
May 10th: I got the new heater. but guess what? The replacement heater's box had been opened and the power cord had been cut (pics attached)
I am truly shocked that such a well regarded company can get away with this. If the mods will allow it, I can post my email communication with Gwen (Eheim representative). She has been nice but this is just wow...
PS: I am posting this to the 3 reefing communities I am a part of as a warning, I guess.
