Copy of the Email I sent DSA Aquariums
Just received my DSA Aquarium ordered from your company thru my local fish store a 48x30x25 tank. To say I am very upset with your company and your quality control is an understatement. You were in competition for my business with Miracles Aquariums, a Canadian based company. Their price for my aquarium of choice was only $300 more than your price, what got me to buy your tank was the quality of the service I would receive from my local fish store owner, the $300 price difference had no bearing in my decision. I had told my local vendor that MOST important to me, told him this several times, was that the tank had a black vinyl coating on the outside back panel of the tank when it came in, I wanted to receive the tank ready to be put on the stand, not outside on my picnic table during the middle of winter having to spray paint the back of the tank black. Its the only thing that your company could mess up, and your company didn't disappoint, you messed it up. Now I have to wait for your company to send the black vinyl sheet next week, wait for the local fish store owner to fit me into his schedule to come over and apply it to my tank, or get some help over to the house, take the tank outside in the middle of winter and spray paint the back of the tank with several coats of black paint, then get the help back over to the house to bring the tank back into the house, delaying my setting up the tank by two weeks, after I have been getting ready for this tank for the last 4 months already. I would almost guarantee you that Derik, from Mircales Aquariums wouldn't have let this happen. I am a member on more than a few online saltwater forums, be sure that I am going to let all of my forum members from the several forums that I am in, know of your quality control or lack there of, and that I am going to recommend that they buy their new tanks from any company other than DSA Aquariums. Ya'll have a nice day, I on the other hand will not.