MyGHL Slowness?

[lmm1967]

Anyone seeing slowness when connecting to MyGHL - time outs connecting to controller, timeouts trying to load graphs etc.

Connecting directly to the controller via browser does not seem to show the same slowness.

Wondering if it's just me or my setup or are others seeing it seem slower over the past few days.

 

[Ditto]

No issues for me. Both the app and myghl working without any issues or slowness. It taking the normal time to connect but once in no slowness except for the chart being displayed.

 

[RobMcC]

It has been fine for me. Just checked again. Bit slow as it took 9 seconds to connect.

 

[AZMSGT]

For me MYGHL.com is extremely slow today. I’m on CenturyLink in Arizona. Could be connection issues.

 

[Reefpro]

Often times when I try to refill containers I have to try many times as it fails.

 

[DrSamwise]

I have seen both problems, the need to refill containers multiple times as well as slow operation. Especially I have found that if I leave connection open on my PC and return later on, it works but really slow. However, if I go again to login page and log in then it is faster, but still not fluid. I have created support tickets of both these issues to GHL.

 

[esther]

Working super slow for me this morning.

 

[Michael Gray]

When i I go to switch channels. It's still crashes and said restart/report. Happens 70% of the time

 

[Conor_K]

No issues here. Just checked again.

 

[gbroadbridge]

Bump,

Unusably slow for me. 5 mins and still spinning circles.

I'm in Australia, but you would expect GHL to have some servers on this side of the world.

I just setup a VPN so I can log in direct as the myGHL site is worthless.

 

[Lasse]

Im sitting in Sweden - the servers is probably in California so I would have longer way than you. But here it works well

Sincerely Lasse

 

[Member No 1]

I have found the more tiles you put on the app's desktop, the longer it takes to load. I find graphs are the worst for slowing the app down. So I don't show those anymore.

 

[Lasse]

I find graphs are the worst for slowing the app down

My experiences too. But if I´m at home - I use the internal webserver in P4 but graph takes time - because the P4 style graphs is not stored locally in P4

Sincerely Lasse

 

[gbroadbridge]

Im sitting in Sweden - the servers is probably in California so I would have longer way than you. But here it works well

Sincerely Lasse

I'm confused by the disparity reported by users. I have useless connectivity, but others say it is fine.

I worked for many years in network engineering, before the internet really evolved.

Pinging myghl.com [104.21.85.200] with 32 bytes of data:
Reply from 104.21.85.200: bytes=32 time=9ms TTL=58
Reply from 104.21.85.200: bytes=32 time=11ms TTL=58
Reply from 104.21.85.200: bytes=32 time=9ms TTL=58
Reply from 104.21.85.200: bytes=32 time=10ms TTL=58.

Nothing wrong with that from Australia, but I can't get it to load my page no matter how long I wait.
Perhaps a server load issue. Maybe someone just needs to kick the server box

 

[KStatefan]

Using myGHL has been very inconsistent for me lately. It seems to get hung up loading sensors half the time. I have no graphs trying to minimize what is there. If it does not load in the first minute or so it never will so I disconnect and retry.

Using the app on my iPhone has become pretty much worthless now

 

[gbroadbridge]

My experiences too. But if I´m at home - I use the internal webserver in P4 but graph takes time - because the P4 style graphs is not stored locally in P4

Sincerely Lasse

Yes, I turned all that off. I only really need essential data if I travel, not nice graphs.

It just worked a lot faster to setup a VPN and log into either the local webserver, or use the app from the VPN connected iphone.

Something can be fixed somewhere, and I'm happy to help with any testing

 

[Lasse]

Sincerely Lasse

 

[Reefr]

Same issue for me when trying to connect: often very slow and even just not connecting... It is worse during "busy" times (ie evening, etc.)
And when I'm finally connected, saving changes is working half of the time, the other half I need to reconnect and try again (loosing all my previous changes in the process...)

 

[sgrosenb]

I, too, have this issue. The oddest part is that I worked with @Vinny@GHLUSA a year or so back to connect my Doser 2.1 Master directly to my router to eliminate the possibility of it being my wifi, and it still goes slow. I'd say every time I got to myghl.com or to my app, I have a 50/50 shot as to whether it will load or not. In all honestly it's lower than that, 30/70 with it failing 70% of the time. I even ordered another Doser 2.1 Master in anticipation of the Ion Director (instead of slave) and tried that - same thing. I've just kind of learned to live with it, but when my IOD gets here I'll likely re-up the discussion and see whats going on.