Yea I don't have any complaints about them. Mine are so more directed at a large store that did not hesitate to sell us stuff we had no business owning (and flat out lie or give us information that was completely wrong like "sure a sailfin tang will be fine in a 75g tank, in fact you should get a hippo tang too" or a place that looked so shady my now wife didn't want to get out of the car lol).
I've lucked into finding a guy to order livestock that does this stuff for a living. They quarantine the animals before delivery and offer a guarantee. They also give me prices that no store I've found can beat (the price they charge for cleaner shrimp is the same as the stores, but the shrimp are 4 times bigger).
Equipment wise I've just found that I can generally get stuff cheaper online and right now we have to watch every penny. Now if it's something we need asap or if we are out in the area and stop by EB and see something we need/want and have the money, I'll absolutely buy from them.
Sorry for the rambling, been off my ADHD meds this week lol.