Need help, can not connect to fusion

alindell · Jul 4, 2016

I recently bought an apex and set it up and connected to the web interface. I then tried to connect to fusion by enabling the two radio buttons and rebooting my system to get a token to enter into fusion. so I looked up fusion communciation error and tried to trouble shoot. I have changed the gateway, the Aquacontroller IP, the DNS, I have manually restarted as everytime I click the the reboot button it would give me an error page. issue is that anything I try; checking or not checking the reboot box it will not load or give me an error web page so have tried pretty much all I can do and maybe I am not doing right or something is wrong, but I need help? If you can offer advice give me some more tips or help me some way to connect fusion I would love it? also anyone helping should know that I do not have the display and I bought the apex used and that I can connect to the web interface through my LAN.

Here is a screenshot of my current net set up.

ngvu1 · Jul 4, 2016

Is this issue fixed? I keep my gateway, DNS's identical

alindell · Jul 4, 2016

No I tried again and all it does is load and never go anywhere so basically anytime I change the network settings and reboot the apex never loads the fusion token.

ngvu1 · Jul 4, 2016

https://forum.neptunesystems.com/sh...APEX-Fusion-or-Delete-an-Authorized-Apex-User

alindell · Jul 4, 2016

thank you I will get back to you if this works, but for now im going to test out my lighting programs today and tomorrow and hold off until I erase and reset the apex so I can see whats works.

ngvu1 · Jul 4, 2016

By default, once you reset, init all, the apex, DHCP is set to on and the IP of the Apex is 192.168.1.50; However, your router is set to 192.168.0.XXX, I don't know how the apex will respond to that. There is a apex browse utility and it will search all the network subnet to find your apex. That program works pretty good.

alindell · Jul 6, 2016

thanks man I am in fusion, that was the issue. so just to recap if someone has a used apex and no display and have tried everything to link to fusion just go to configuration misc setup, initialize memory and initialize all and link to fusion.
Another issue I see,but really minor is the auto time and on time are different as shown in fusion, so in the right corner of fusion the orange and blue tabs are different times which will mean that since there is an hour difference there is a discretion that I have take in mind so if I set the time for my lights to come on at 8 they will come on at 9 due to the time difference. Not a big issue at all, but I would like to change them so they are synced together.