Need help

[Joker Corals]

I have a problem that I want to let u guys judge. recently I Sold a New York Knick torch’s To @SVP so the day that him received the torch he texted me said the torch is a half cut and the guts hand out.

Here’s the pictures that he send me.
the torch are little bit over cut on the bottom of skeleton but domestic affect anything is a still a full head on the top part.
now he want to send it back and want me to provide the return label.
For me this is a healthy coral that are doing great I accept the return but don’t want to pay for that return shipping. Because that’s not a good reason to return a healthy coral back
So we do you guys say?

 

[Joker Corals]

The torch is healthy and is fully recover that torch is doing he’s tank almost a week now is doing great. Basically he just don’t like the way that I cut it

 

[Joker Corals]

I don’t see any guts hang out with the picture

 

[Joker Corals]

I don’t know you guys feeling that way, if I’m the customer I’m asking for anything because that’s a healthy full recovered coral and is doing great,Why do I need a return then? I’m taking that back btw

 

[Joker Corals]

Plus I was selling it as a discount price.

 

[Joker Corals]

Why was you selling at a discounted price.

Because I was doing a big sale, everything in that post is a discount price

Georgia The year of rat super sale

If you have any more torches ready in the future please let me know. Wish I coulda seen this sooner.

www.reef2reef.com

 

[Joker Corals]

That t3 is the one, is a nice size head tho.

 

[SVP]

I hate publicly airing this, my friends. But I feel while overwhelming you have stated everything I told him, he only showed you half the pics. Here's the torch the day I received it after temp, drip acclimation and dipping before dunking. The pics he posted were 3 days after receiving it. I never was shown it like this (I know shame on me for not asking for more pics of every side and angle but I also know it can be a pain to do and send them) nor did he state like he did with the master that it was cut premature or in half.
I do not cut my torches like this. While I'm not one to judge, I feel it's not proper for me to do business like that. And if I chose to do so, I would want the buyer to know so that he would not be surprised with ¾ of a head and missing the teeth and rim on one side. If this were a matter of size or I'm unhappy with color I would either cover shipping or eat it. But I believe its a major health risk to my corals and was sold a defective product, so to speak, that was not mentioned. Okay, I've said too much here's pics, you decide.