Neptune Apex El Base Unit stays Red

[Jay OR Verified Sponsor]

Can someone help me out here? I had an issue and had to reset a pm1 module. In the process of unplugging and reset the base unit as instructed, the base unit never returned to Orange. Everything seems to work without issue but I'm just not going to feel right until it returns to Orange. I've followed tutorial steps and it doesn't seem to rectify. What am I missing? Its been a few days but if I recall, I have unplugged the Aquabus from the base to the EB832. I unplugged the base the 832. I hit the reset on the base, and really all combinations of the above.
What are the step by step instructions to get this thing back to orange???

 

[reef lover]

Any luck ? Did you contact neptune?