Neptune Apex Trident

[Syntax1235]

Bumping this thread as I’m considering purchasing a Trident soon and there’s good information on buying used vs new.

i wonder if Neptune will be releasing a new version soon? With the release of the pro, maybe?

 

[jon2norris]

Bumping this thread as I’m considering purchasing a Trident soon and there’s good information on buying used vs new.

i wonder if Neptune will be releasing a new version soon? With the release of the pro, maybe?

Well with my luck it will be soon, since I just purchased a trident today lol

 

[Jasonak]

Has anyone seen the maintenance kit for sale ? I reached out to Neptune they did not have any.

 

[braaap]

Has anyone seen the maintenance kit for sale ? I reached out to Neptune they did not have any.

Only Neptune sells them. Go through the process on their site and they will send you one. You have to do this to get one.

https://www.neptunesystems.com/tridentservice/

 

[14 foot reef]

Since the Trident NP was just released, and all the release info I've read and watched. I would not expect any updates to a newer version. My opinion is they believe they built a solid long lasting machine that can be properly maintained for many many years. Reading between the lines on the release notes, they would have just built an all in 1 unit to test the big 3 + nO3 and pO4 if they planned on engineering a new base Trident.

 

[Jasonak]

Only Neptune sells them. Go through the process on their site and they will send you one. You have to do this to get one.

https://www.neptunesystems.com/tridentservice/

Ok I see,thank you. I emailed them and about the sample discharge lines and asked if they also had of the replacement kits for sale. They only replied with invoice for the hoses so I assumed they did not have the kits. Charged me 20.00 to ship those hoses LOL

 

[braaap]

Ok I see,thank you. I emailed them and about the sample discharge lines and asked if they also had of the replacement kits for sale. They only replied with invoice for the hoses so I assumed they did not have the kits. Charged me 20.00 to ship those hoses LOL

Ya they aren’t very customer friendly.

The “advanced replacement” method works well. For $200 they send you a trident. You box yours and send it back. Even missing pieces. The unit I bought was missing parts so they told me to do that. I ended up taking a few spares off it as well like the needles and reagent tray.

 

[Gtinnel]

Ya they aren’t very customer friendly.

The “advanced replacement” method works well. For $200 they send you a trident. You box yours and send it back. Even missing pieces. The unit I bought was missing parts so they told me to do that. I ended up taking a few spares off it as well like the needles and reagent tray.

I had to send one back for maintenance because one of the boards got saltwater on it and was fried. I never even considered keeping some extra parts before sending it back.
Now I wonder how much has to be sent back and them still replace it.

 

[braaap]

I had to send one back for maintenance because one of the boards got saltwater on it and was fried. I never even considered keeping some extra parts before sending it back.
Now I wonder how much has to be sent back and them still replace it.

I asked and the rep told me I can keep any parts I wanted. I think it’s kinda a “don’t take out the pump heads and sensor” but I took the drawer, needles, and hoses.