Neptune Cor 20 long term reviews

[flashsmith]

Well, I know their warranty and customer service is like a tall glass of dumpster juice in July. I have a failing Cor20 bought new 3 months ago. Put on a new reefer. The pump is ran stand alone and the driver is failing. Of course their attitude is blame the customer even though my "diamond" dealer installed it. I have literally not touched the thing once. Now I've set up plenty of tanks and know what I'm doing. This particular tank was just too heavy for me so I paid my dealer to do it.They said it has to be your system. Pipes clogged etc.. .. Now they want me to give them a $99 deposit so they can send me a new controller that's supposed to be under warranty. As a business owner myself that's completely unacceptable for a product that is practically new. So I've ordered a new pump. Different brand. This one will be boxed up and sent directly to them with a letter stating where they can stuff it and I will spend my dollars somewhere else.. That's my story...