Neptune customer service stinks.

[danreefman]

let me guess. The salt creep covering the apex is there fault to?

 

[Vu337]

i got help from them now, so i guess it's who you get when you call or email so i'm happy

 

[Sleepydoc]

Glad things are going better now. WHat was wrong with the controller?

 

[Newb73]

I have nothing but good things to say.

My cat pulled the cord out of display, they fixed for $60 out of warranty.

Lightening hit my head unit..they sold me a new head unit for $200 and fixed the original for $99.

One of my Wavs died out of warranty at 24 months...they hooked me up with a satisfactory discount on a replacement.

I bricked unit during update once, they walked me through a fix.

Had problems with my flowmeter install, they walked me through a fix.

I can and have bought just about any control gadget you can think of.

What more could you ask?

Okay there is a slight delay in their ticket process but it works..

 

[Vu337]

Glad things are going better now. WHat was wrong with the controller?

I can’t get it to update and connect to fusion. I have an appointment on Monday for their help.

 

[reeffish]

Do you have anything for sale? I’ve had great responses from support!