Neptune customer support sure has changed....For the better!!!

[ryboy707]

Recently I decided to go the Neptune Apex route with my controller decision. I've read all the bad reviews about how their customer service sucks and I was really nervous when I had to submit a ticket. I am not tech savvy at all to put it mildly but they were able to help me through everything. I figured they would immediately forget about me as soon as I ran out of problems with them, but they didnt. They actually checked in with me later to make sure everything was resolved. They are always an email away. This is awesome. The neptune support team is literally RELENTLESS with their help and support. I dont know what they used to be like, but it's awesome now!!!

 

[AJ Westergren]

I got a bad head unit on my new apex and the customer support I got was fantastic. Found out my headunit was bad from the factory and they overnighted me a new one. So far I am very impressed

 

[Sabellafella]

I had a problem with a ph probe, didn't even need to submit a ticket as a service rep flipped by my thread on here and shot me an email somehow. Issue was resolved before the week even ended.

 

[dealseer]

I didn’t think the problem was bad service in general. The problem is spotty service. Sometimes great, sometimes terrible.

 

[Muttley000]

I've never had anything but excellent service from them myself either

Recently I decided to go the Neptune Apex route with my controller decision. I've read all the bad reviews about how their customer service sucks and I was really nervous when I had to submit a ticket. I am not tech savvy at all to put it mildly but they were able to help me through everything. I figured they would immediately forget about me as soon as I ran out of problems with them, but they didnt. They actually checked in with me later to make sure everything was resolved. They are always an email away. This is awesome. The neptune support team is literally RELENTLESS with their help and support. I dont know what they used to be like, but it's awesome now!!!

congrats on your decision, I've been using one for a year now and wish I hadn't waited!

 

[Sleepydoc]

I was having problems with my wifi connection and found their support to be outstanding - I actually spoke to a service rep on the phone. How often can you do that these days?

 

[Jeepguy242]

How often can you do that these days?

tank chu for cadding snell tek suppordt, hab chu tried turdning it off an onagain?

 

[Norcalreef]

I got a bad head unit on my new apex and the customer support I got was fantastic. Found out my headunit was bad from the factory and they overnighted me a new one. So far I am very impressed

dang you got lucky. I got a bad dos out of the box. It’s been 12 days and I still don’t have the replacement. And I’m only 2 hours from them. Dos never powered on out of the box.

 

[tastyfish]

Neptune technical support has been very good on the few occasions that I've had to use it.

I would say that the RMA policies need improving, however the local distributor quickly stepped in and resolved the issue for me.

 

[Fritzhamer]

Never had to RMA anything but the few times I’ve needed them they were amazing and top notch.

 

[Bob Ander]

Mine has been iffy.

 

[Waters]

I, unfortunately have had a lot of equipment fail so I have had to open quite a few tickets.....service has been great every time.