Neptune EngergyBar EB832 - Apex

balajeek15 · Jun 11, 2021

I have Neptune energy bar eb832 for quite sometime with apex controller and their other stuff, few days ago all equipments connected to the power port 1 thru 8 did not give power and all the equipments where off, I tried remove all cords and plug in back. Other ports like 1Link, aquabus seem to get power and works (like WAV, DOS AFS etc). I still see them in the apex dashboard (with an exclamation mark, see pic).
I contacted Neptune support and they asked me to go to module and update software for EB832, I did but did not help. since its out of warranty, they are asking me $150-$185 to repair it or an offer to spend $200 to get new one.

Anyone have any such issues and troubleshooted to get it working. Just curious.
Just spent a lot to get their EB + Controller package and couple years and its already broken.

thanks.

dwest · Jun 11, 2021

balajeek15 said:
I have Neptune energy bar eb832 for quite sometime with apex controller and their other stuff, few days ago all equipments connected to the power port 1 thru 8 did not give power and all the equipments where off, I tried remove all cords and plug in back. Other ports like 1Link, aquabus seem to get power and works (like WAV, DOS AFS etc). I still see them in the apex dashboard (with an exclamation mark, see pic).
I contacted Neptune support and they asked me to go to module and update software for EB832, I did but did not help. since its out of warranty, they are asking me $150-$185 to repair it or an offer to spend $200 to get new one.

Anyone have any such issues and troubleshooted to get it working. Just curious.
Just spent a lot to get their EB + Controller package and couple years and its already broken.

thanks.

I bought an EB8 a couple of months ago to replace my EB832 for a similar issue. Everyone I asked told me the EB8 is very reliable.

Biglew11 · Jun 11, 2021

If your comfortable with diy check this thread out.
https://www.reef2reef.com/threads/another-attempt-at-fixing-apex-eb832.804717/
Lots of great info for testing and repair of electronics including apex stuff.

balajeek15 · Jun 11, 2021

Biglew11 said:
If your comfortable with diy check this thread out.
https://www.reef2reef.com/threads/another-attempt-at-fixing-apex-eb832.804717/
Lots of great info for testing and repair of electronics including apex stuff.

Awesome, I see an article that describes exactly my energy bar symptom, I have the solder and 5v power, I will give it a try as I am handy. thank you so much.

_AV · Jun 11, 2021

Just to be clear. it's a 12v PSU that's needed, there is a typo in the article and there is no way for me to fix it. The end goal is not to replace the PSU but the capacitors in it as it provides a longer term fix.

Moderator's note: Typo in the referenced article has been corrected to 12V.

Reefer Reboot · Jun 11, 2021

#MODS , would it be possible to edit @_AV s first post to correct this?

balajeek15 · Jun 11, 2021

_AV said:
Just to be clear. it's a 12v PSU that's needed, there is a typo in the article and there is no way for me to fix it. The end goal is not to replace the PSU but the capacitors in it as it provides a longer term fix.

Yes I read it too, thanks for pointing out, I ordered this one from amazon, hopefully will try this on weekend.

article says 500mA but this one is 1000mA, would that be okay?

balajeek15 · Jun 11, 2021

_AV said:
Just to be clear. it's a 12v PSU that's needed, there is a typo in the article and there is no way for me to fix it. The end goal is not to replace the PSU but the capacitors in it as it provides a longer term fix.

So your recommendation is to use the same power supply but change the caps?

_AV · Jun 11, 2021

Correct. It doesn't make sense to replace one low quality component with another of equal low quality. Especially for something as critical as EB832.

balajeek15 · Jun 11, 2021

_AV said:
Correct. It doesn't make sense to replace one low quality component with another of equal low quality. Especially for something as critical as EB832.

I agree, I could do that instead of the another PSU. Where can I buy those caps? amazon ?

_AV · Jun 11, 2021

I usually avoid amazon and such for electronic components due to high volume of unchecked counterfeit. Any legit supplier, such as digikey, mouser, newark, etc. will have plenty of capacitors in stock.

balajeek15 · Jun 12, 2021

balajeek15 said:
Yes I read it too, thanks for pointing out, I ordered this one from amazon, hopefully will try this on weekend.

article says 500mA but this one is 1000mA, would that be okay?

I just followed the link and ordered it but looks like thats bigger in size, may be I should've checked on the picture carefully. ordered different one and have to wait for it to arrive. I will order the caps as well and fix the one I take out, not sure how long the caps shipping will take.

Biglew11 · Jun 12, 2021

balajeek15 said:
Yes I read it too, thanks for pointing out, I ordered this one from amazon, hopefully will try this on weekend.

article says 500mA but this one is 1000mA, would that be okay?

If the physical size is the same then the 1000mA supply would actually be slightly better imo.

balajeek15 · Jun 15, 2021

I made a mistake, blindly clicked the link from the thread and ordered it, it seem a bigger in size as well, ordered another brand and did it and its all working back now. thanks all for he info and feedbacks.

RobB'z Reef · Jun 15, 2021

balajeek15 said:
I made a mistake, blindly clicked the link from the thread and ordered it, it seem a bigger in size as well, ordered another brand and did it and its all working back now. thanks all for he info and feedbacks.

diy for the win!

nly04 · Sep 7, 2021

balajeek15 said:
I made a mistake, blindly clicked the link from the thread and ordered it, it seem a bigger in size as well, ordered another brand and did it and its all working back now. thanks all for he info and feedbacks.

I have the same issue now. Would you post or pm me what part did you buy and link to buy them, please. Thx.

balajeek15 · Sep 7, 2021

nly04 said:
I have the same issue now. Would you post or pm me what part did you buy and link to buy them, please. Thx.

This is the part i purchased from amazon (at that time its only i could find that shipped quicker)

But the best option seem to replace the caps with a good quality one, i did find one panasonic caps when googled but there ship time was too delayed and didn't have a backup so i couldn't wait and got from amazon instead. I should order the caps and keep it just in case.

nly04 · Sep 13, 2021

balajeek15 said:
This is the part i purchased from amazon (at that time its only i could find that shipped quicker)

But the best option seem to replace the caps with a good quality one, i did find one panasonic caps when googled but there ship time was too delayed and didn't have a backup so i couldn't wait and got from amazon instead. I should order the caps and keep it just in case.

I end up bought the Meanwell IRM-10-12 (12V, 0.85A) to replace the stock AC-DC converter. After replace, everything work fine now.

Reefer Reboot · Sep 13, 2021

nly04 said:
I end up bought the Meanwell IRM-10-12 (12V, 0.85A) to replace the stock AC-DC converter. After replace, everything work fine now.

Were you replacing a Meanwell power unit or did your EB832 have the older style circuit board power unit? Was just wondering if I can expect the same thing to happen with the newer models that come with the Meanwell power unit in them.

nly04 · Sep 14, 2021

Reefer Reboot said:
Were you replacing a Meanwell power unit or did your EB832 have the older style circuit board power unit? Was just wondering if I can expect the same thing to happen with the newer models that come with the Meanwell power unit in them.

My EB832 has the older style power supply unit. I bought the Meanwell IRM-10-12.