Neptune pump Bad adapter

[SamsReef]

This was always lose but now it just stops every day by itself and sometimes the power cord just falls off. Good thing I have a backup pump.

https://youtube.com/shorts/Bj45IMveh_M?feature=share

Can you advise how I should proceed. Where can I get adapter and power cord. The pump works just fine.
Sam

 

[Hydrored]

Put a ticket in with Neptune

 

[SamsReef]

I just opened a ticket. For those looking to find the link, it’s here - https://www.neptunesystems.com/support/contact-support/