Totally agree with you and frustration. My system never worked from the box. Temp was always stuck at 19.6. I have a trip scheduled for next friday and will be getting my new brain thursday...
The Neptune rep asked that i called him when i got the new brain package so we could set it up together to ensure everything working as expected. There is a new firmware coming out in a few weeks. They are very aware of Wi Fi connectivity drops, FlO tiles not showing on Fusion, issues while attempting to connect by wire and many others.
I sell heavy construction machines, with TONS of electronics these days. It is insanely difficult to explain to my customers, generaly gas companies of NY that their brand new $600k machine is having software bugs and that their union crews(paid by the hour) wont be using it for a few days, until we fix the bugs... Electronic equipment can only have so many hours of testing, it at somepoint needs to get out and get in the hands of customers...companies in that field then "beef up" on customer support and kick their enginnering's butt to get repairs quickly...that is just how these things are meant to come out in that market.
Im sure you have gotten so much from Neptune(as i did) on equipment because they make some cool stuff. Nothing ive ever seen come out of there was of doubtful quality. I dont think they want to burn that reputation with their main flagship controller. A few Years from now, your Apex will be kicking butt, running flawlessly, and you will then buy their newest one, with bugs driving you up the walls all over again.
Please keep us updated on the repairs and hopefuly your unit will be running flawlessly soon.
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