New apex is junk

Shaddow_wolf169 · Mar 19, 2018

So I bought a new apex hooked it up through my android. Worked good for about 2 hours lost coms with wifi never came back tried to reboot nothing. Checked router and it's in inactive mode under Ethernet. Can't even get into fusion and does not work even hard wired. Eb8 is blinking orange and head unit is yellow and white sometimes.

Someone chime in.

Lasse · Mar 19, 2018

I´m sorry - can´t stop laughing

Shaddow_wolf169 said:
lost coms with wife never come back

I know what you mean - but I´m still laughing

Sincerely Lasse

Shaddow_wolf169 · Mar 19, 2018

Well that to but wifi

FMF0331 · Mar 19, 2018

thanks for the info , almost pulled the trigger on a new apex.

crs751 · Mar 19, 2018

Have you reached out to Neptune support? They are very helpful and should be able to get the problem resolved.

Shaddow_wolf169 · Mar 19, 2018

I'm going to trouble shoot the issue see if I can rip it out of my router and start again.

Shaddow_wolf169 · Mar 19, 2018

Don't get me wrong apex are awesome with all the stuff they can do but a nightmare for some new users.

reefwiser · Mar 19, 2018

Need to contact Apex and work with them to get it working again.

jonmos75 · Mar 19, 2018

Please contact Neptune Support if you have not done so already so they can take a look at your system.
https://www.neptunesystems.com/support/contact-support/

Shaddow_wolf169 · Mar 20, 2018

Just got off the phone with at&t they are sending me a new top of the line route. Let hope then if not I will contact neptune.

Terence · Mar 20, 2018

Certainly contact support. Everyone is entitled to their opinion, but if you don’t know the exact reason for the failure yet, don’t you think jumping out of the gate to “junk” is a bit harsh?

Our support team is here to help - just call or put in a request on our web site.

vetteguy53081 · Mar 20, 2018

Funny is I had nothing but issues with my Apex classic. I then bought the new version and it has been nothing but pleasing, easy to use and program.

I as others mention would go online right now to Neptune Support. File a case and get a ticket number. They will if they have to connect with you on a laptop and straighten this out for you as they did for me ....AT NO CHARGE.!!

LittleMaui · Mar 20, 2018

Anything connected to a wireless router can be troubling. Ive had difficulty with light switches, sprinkler system, phones, computers, Amazon Fire. Apex is no different, especially for those who want to simply plug and play. Most devices have improved greatly with simplified setups. My Apex took a little work to connect, haven't had problems since - even when doing firmware updates.

gcrawford · Mar 22, 2018

I've had legacy apex units over the years on a few systems and never had a problem with any of them. I did have to learn the hardware and learn how to interact with all systems it connects to. I did experiment shortly with a wifi adapter which never worked properly. I depend on a hardline connection to my router and it works flawlessly. I actually prefer the older style over the silver and orange plastic one.

Sleepydoc · Mar 22, 2018

+1 to contacting Neptune Support

Try rebooting your router and rebooting the Apex in the mean time - those are simple things to do.

jml1149 · Mar 23, 2018

1. I've had an Apex Classic and now an Apex 2016 for years now, never once would I consider it junk.

2. I had AT&T, the wireless router that came with their package was literal junk. The TV service was worse. Our phones, laptops, etc. would drop out all of the time. I've since switched to Frontier in my area, its better but the router still drops out. The TV service is much better.

3. One of my reefing buddies took the plunge on a new D-Link wireless router that looks like something out of Starship Troopers. This His Apex 2016 NEVER drops out. EVER. I'd get one too, but I'd rather save that kind of money for a calcium reactor. Someday...

4. Neptune Support has always been best in class, even when it was my mistake or out of my control (lightning strike).

jkapit · Mar 25, 2018

Shadow wolf, call Apex and log a ticket. Their support is excellent and they will sort through the issues. It may take a few attempts since communication issues are sometime complex and hard to diagnose.

You are better off using a hard wired connection but that is your choice.
I had connection issues and the Neptune system guys logged into my router and set it up and it is rock solid. The best piece of equipment I own so don’t get frustrated.

xerogravity74 · Mar 25, 2018

Terence said:
Certainly contact support. Everyone is entitled to their opinion, but if you don’t know the exact reason for the failure yet, don’t you think jumping out of the gate to “junk” is a bit harsh?

Our support team is here to help - just call or put in a request on our web site.

Apex is awesome I am soooooo glad I didn't spend the money on a different controller....I had some issues setting mine up it took a couple hours because I'm not that smart...I have had a couple of hiccups but it was USER ERROR...IMO Apex is pretty bullet proof and a dream to have.

klp · Mar 26, 2018

A little harsh to call the Apex junk when you don't know if it's the router and have not contacted the manufacturer. ANY hardware can have issues.

Shaddow_wolf169 · Mar 26, 2018

Already so had to take off a day from work to work with apex to figure out my issue. They came to a conclusion it's a dead unit and will be sending me a new one. Only cost me a 300 dollar deposit which I will get back in 10 to 15 days.