New apex worth upgrading to?

[SaltEverywhere]

I just bought a new Apex partially based on the posts about how great their customer service is. Unfortunately, I have to weigh in with the people who find the new controller difficult to set up and the customer service worthless. I am pretty computer savvy. The actual setup does not go like the online manual and videos say it will. The screen shots are not the same, the passwords don't work after you enter them. Support does not get back to you for 12-24 hours. They pretend to have live chat but so far it has been a trap where I type in the problem and then they tell me live chat isn't really available and to open a ticket. I really really want a controller but I also really want to box this up and get my money back.

 

[Waterjockey]

I just bought a new Apex partially based on the posts about how great their customer service is. Unfortunately, I have to weigh in with the people who find the new controller difficult to set up and the customer service worthless. I am pretty computer savvy. The actual setup does not go like the online manual and videos say it will. The screen shots are not the same, the passwords don't work after you enter them. Support does not get back to you for 12-24 hours. They pretend to have live chat but so far it has been a trap where I type in the problem and then they tell me live chat isn't really available and to open a ticket. I really really want a controller but I also really want to box this up and get my money back.

Is this the new one with built in wifi, or the classic?
What are you having trouble with, I am willing to try to help, and if I can't I am sure there is someone on here that can.

 

[ngvu1]

Give R2R a try. Post a real question here and many of us will be more than ready to help you for FREE. I have not seen a question, one can be answered logically, got ignored or not answered within 48 hours. You just need sometimes to let the apex grows into you; once you are familiar with it, you will find yourself inventing things to play with it as the possibilities are endless.
I also have computer background and TBH, I didn't read the manual. I only look up a section or "google" when I need to do something. Like the code for the ATO using the BoB with 2 float switches, I got the code from the Neptune forum ;

Moreover, even with questions that are silly, we still answer them. Someone was saying how come the apex does not email him when it loses the power... Or how come the apex does not come with its own battery in case the power goes out ; You get the point......

Now it's your turn to say what's in your mind....What seems to be the problem? We are reefers not mind reader

I just bought a new Apex partially based on the posts about how great their customer service is. Unfortunately, I have to weigh in with the people who find the new controller difficult to set up and the customer service worthless. I am pretty computer savvy. The actual setup does not go like the online manual and videos say it will. The screen shots are not the same, the passwords don't work after you enter them. Support does not get back to you for 12-24 hours. They pretend to have live chat but so far it has been a trap where I type in the problem and then they tell me live chat isn't really available and to open a ticket. I really really want a controller but I also really want to box this up and get my money back.

 

[SaltEverywhere]

I wasn't posting a question, just responding to the thread about whether a new apex is worth upgrading to. I have the new one with built in wifi and it is nothing but trouble. I'd love some help if you are willing, thanks. I don't mean to hijack this thread though. Is there somewhere to post an Apex setup question?

 

[ngvu1]

If you have questions regarding aquarium controllers, post them here

https://www.reef2reef.com/forums/aquarium-controllers.393/

I wasn't posting a question, just responding to the thread about whether a new apex is worth upgrading to. I have the new one with built in wifi and it is nothing but trouble. I'd love some help if you are willing, thanks. I don't mean to hijack this thread though. Is there somewhere to post an Apex setup question?

 

[glavaron]

I have no complaints with the classic. Furthermore, Neptune support is outstanding in my experiences.

 

[Wingizzmo]

I would say NO !! Look into GHL

 

[ngvu1]

;-)

 

[Centerline]

I have 2 of the new models and one of the golds. Some of the stuff on the new ones are cool but if everything is working on your existing apex I wouldn't update anything.

 

[ebulldog]

I would say NO !! Look into GHL

Do you have a GHL model ? Prices I found online are very expensive!

 

[Wingizzmo]

Do you have a GHL model ? Prices I found online are very expensive!

I don't have GHL . I have apex 2016 but dollar for dollar about the same price GHL has better tech support from everyone I have talked to with one has said and GHL is rock solid no false alarms very reliable I wish I had done more research before jumping on the apex band wagon . Look at some you tube vids on both for programming GHL is a very nice set up drop down menus choices Apex is like line by line text u get use to it but like writing in dos. in comparison . I may sell my apex and go for GHL soon .

 

[ebulldog]

I don't have GHL . I have apex 2016 but dollar for dollar about the same price GHL has better tech support from everyone I have talked to with one has said and GHL is rock solid no false alarms very reliable I wish I had done more research before jumping on the apex band wagon . Look at some you tube vids on both for programming GHL is a very nice set up drop down menus choices Apex is like line by line text u get use to it but like writing in dos. in comparison . I may sell my apex and go for GHL soon .

Reading the GHL forums on R2R and the issues with the new P4 model is that there are no alerts via email or SMS which is one of the main reason for having a controller isnt it?? Seems to be in the works with GHL but just not ready yet. Unless I am wrong, this is a big issue that is missing.

 

[Wingizzmo]

Reading the GHL forums on R2R and the issues with the new P4 model is that there are no alerts via email or SMS which is one of the main reason for having a controller isnt it?? Seems to be in the works with GHL but just not ready yet. Unless I am wrong, this is a big issue that is missing.

There is a gal rep on this site send him a pm with all your questions he is the best source

 

[ncaldwell]

I have a profilux p4 and honestly I would have rather gotten an apex I think for fusion.

 

[ebulldog]

I have a profilux p4 and honestly I would have rather gotten an apex I think for fusion.

This is my issue! A P4 user saying they should have gone the Apex route and Apex users not happy with other issues. I have been back and forth on getting a
controller for well over a year and I am still not convinced on which one to go with. To many issues in my opinion vs the cost of the entire unit regardless of
which manufacturer you go with. Money isn't the issue, but getting frustrated with one is the issue.

 

[Reefer525XL]

I don't have GHL . I have apex 2016 but dollar for dollar about the same price GHL has better tech support from everyone I have talked to with one has said and GHL is rock solid no false alarms very reliable I wish I had done more research before jumping on the apex band wagon . Look at some you tube vids on both for programming GHL is a very nice set up drop down menus choices Apex is like line by line text u get use to it but like writing in dos. in comparison . I may sell my apex and go for GHL soon .

Not true if you are using Fusion to program your Apex. Very easy to do and plenty of drop down menus for lights, skimmers, return pump, heaters, etc.

 

[ncaldwell]

This is my issue! A P4 user saying they should have gone the Apex route and Apex users not happy with other issues. I have been back and forth on getting a
controller for well over a year and I am still not convinced on which one to go with. To many issues in my opinion vs the cost of the entire unit regardless of
which manufacturer you go with. Money isn't the issue, but getting frustrated with one is the issue.

In a perfect world I think I would love all the profilux equipment ran with apex fusion

 

[kstone2274]

Just buy GHL. It's a better controller anyway. Apex is just mainstream

 

[shred5]

Just buy GHL. It's a better controller anyway. Apex is just mainstream

Why do you think it is better? That is more like a fanboy statement? I am thinking of GHL on my next build so how is it better? I personally do not care for the Apex myself and am not impressed with the classic.
Have you owned both?

 

[Bob Escher]

Just buy GHL. It's a better controller anyway. Apex is just mainstream

Why do you say that? How do you know? Have you had experiences with both?