New Waterbox, help

[Chayo]

Just received my new Waterbox and upon inspection found bubbles in only one corner of the tank all other sides look good. Will this be an issue? should I be calling for a new tank? The current tank I have has bubbles in the seam and I don’t want to have the same issue down the road, so a bit concerned..

 

[Chayo]

see pics of other seams

 

[MERKEY]

I do believe you are ok....

That being said, it is a brand new tank and I would contact WB to show amd express your concerns.

 

[josephxsxn]

I would contact support, they are very responsive and I have had them send me an entire cabinet before that was damaged in shipping with no issues.

 

[Chayo]

I filled out a claim form, waiting on a reply.

 

[Chayo]

waterbox response

this looks like marks/spots on the silicone but not bubbles. There would be no structural or longevity issue with the aquarium - please continue the set up of your Waterbox.

Thank you

 

[Chayo]

Let’s see what they say about the bottom seams now that I have moved the tank off the pallet.

 

[gideon2086]

Dealing with similar issues and a crack in a 220.6 that I just moved to the stand.. how did you end up with them?

 

[Chayo]

Dealing with similar issues and a crack in a 220.6 that I just moved to the stand.. how did you end up with them?

Good luck. All issues have to get filled with there claims form, I’ve been messaging thru the emails. Response is active. Check your spam folder.

This is the response I got - “engineering and QC team have reviewed all photos and there is no structural or long term issue with these areas.” So I am thinking about buying black silicone to fill the open areas..
now I am waiting to hear back about issues with the door hinges...

 

[gideon2086]

They were fairly active until I requested a replacement tank. Haven't heard from them in a few hours now.

 

[gideon2086]

They've offered to replace my tank.

 

[Chayo]

They've offered to replace my tank.

That’s great. Hopefully they can ship it right out. Do you have to send back the old one?

 

[gideon2086]

That’s great. Hopefully they can ship it right out. Do you have to send back the old one?

They actually didn't say and I just asked that question. I have a feeling they're going to say they don't want it.. why pay shipping for an item you can't resell, right? But.. if that's the case I don't know what I'll do with it. Maybe try to sell it locally to someone that feels they can repair it?

 

[josephxsxn]

I didn't have to send my messed up cabinet back when they replaced it, they sent me and new one and I put together the messed up one in the garage as a work bench.