New ways to contact Dr. reef

Hydrored · Apr 3, 2022

Update:

Dr. Reef is responding and making it right, hopefully everything arrives next week healthy as planned

albano · Apr 3, 2022

Hydrored said:
Update:

Dr. Deef is responding and making it right, hopefully everything arrives next week healthy as planned

If he’s ‘hearing’ you, it’s not fair to call him ‘Deef’!

Borat · Apr 3, 2022

Anyway who is Dr Reef and why do I have to contact him?

trsmith18 · Apr 3, 2022

Just received emails and invoice for livestock.

seems a little bit of patience is going to pay off.

SunsetReefing · Apr 3, 2022

Dr Reefs staff reached out to me today and we have reached an amicable agreement regarding my situation. I'll give it him, he stepped up. I appreciate being heard and having an open discussion with them. I can say that, while my situation isn't everyone's, I would deal with him again. Hopefully he remains healthy and continues to do what he does.

narkicu187 · Apr 4, 2022

Received my invoice yesterday morning and then received a call from Mike last night letting me know my fish were ready to ship on Tuesday with a Wednesday arrival. Fingers crossed he's back on track. We will see in a couple days. Updates to follow.

bravotango · Apr 4, 2022

@Dr. Reef I would like an updated ETA on my order, please. I tried calling you on Friday but an old VM about your availability during the previous week played.

order #20QF2382

Dr. Reef · Apr 4, 2022

bravotango said:
@Dr. Reef I would like an updated ETA on my order, please. I tried calling you on Friday but an old VM about your availability during the previous week played.

order #20QF2382

Yes really sorry,
We took the phone# temp off our website.
I hired a call cener to answer my calls and for some reason we are having issues with 1 way audio. sometimes call center can hear client only or client can hear call celter only so we are trying to fix the bug.
Will post the news on here once phone lines are back up and for now next few days emails is best posible way.

I can ship it next week.

jaredrah777 · Apr 4, 2022

hi @Dr Reef ive posted here 5-6 times the past week and have tried calling multiple times for an update on my order and haven’t gotten ahold of you…

a possible eta would be great. Here are the order numbers

#20QF2359
#20QF2404
#20QF2405

Dr. Reef · Apr 4, 2022

Hi
We merged all your orders into 1 and will be about 7 to 10 days before we can ship.

jaredrah777 · Apr 4, 2022

Dr. Reef said:
Hi
We merged all your orders into 1 and will be about 7 to 10 days before we can ship.

thank you

Bato367 · Apr 5, 2022

Hello @Dr. Reef , I've sent an email and tried calling a few times the past few days. I know you all are very busy, so I am still exercising patience.

Just checking on my fish orders placed Jan. 27 and Feb 12th. They were acquired well back, so I am just checking on the status?

Thank you.

narkicu187 · Apr 5, 2022

Just received a FedEx notification of a "shipment scheduled to be shipped" & delivered tomorrow before noon from 'Affordable Saltwater'. Hopefully my whole order comes in and is healthy. Updates to follow.

narkicu187 · Apr 6, 2022

Detailed Review of Dr. Reef

Order placed on 3/14/2022 for 1x Yellow Tang, 1x Bristletooth Tang & 1x Diamond Goby. Order confirmed via email same day. 3/22 rolled around with no follow-up so I reached out asking when I could expect invoice and then shipment. Response email stated "Shipping next week. You will receive a...

www.reef2reef.com

Dr. Reef · Apr 7, 2022

I am happy to report the changes,

Communication (fixed)

Hi Folks When I got into this business of doing qt for livestock, I was one man show and I didn’t know how vast it will become. I didn’t have the equipment nor the labor nor help to carry this, mainly due to funds and not being so profitable. Lots of bad publicity due to lack of communication...

www.reef2reef.com

Hydrored · Apr 8, 2022

Hydrored said:
Update:

Dr. Reef is responding and making it right, hopefully everything arrives next week healthy as planned

While I can tell you my experience with Dr. Reef is off to a much better start, fish came much healthier and at 1.023 salinity eating right away. Made the acclimation process much easier.

LeftyReefer · Apr 8, 2022

Well that's just great.

thanks to all the complaining, the guy had to go out and hire a full time call center and now every order just increased by $15.

To pay pay for this new call center service, it looks like he added to his shipping price and also added a new package/box fee that wasn't there before.

now the service just got more expensive.

rtparty · Apr 8, 2022

LeftyReefer said:
Well that's just great.

thanks to all the complaining, the guy had to go out and hire a full time call center and now every order just increased by $15.

To pay pay for this new call center service, it looks like he added to his shipping price and also added a new package/box fee that wasn't there before.

now the service just got more expensive.

If the fish come in healthy and on a better schedule, worth every penny.

There is nothing in our lives that price isn't going up. Nothing. Get used to it.

LeftyReefer · Apr 8, 2022

rtparty said:
If the fish come in healthy and on a better schedule, worth every penny.

There is nothing in our lives that price isn't going up. Nothing. Get used to it.

I will get used to it, but its going to make it less likely I order from him.

My fish came in perfectly healthy and on fine schedule from him before... with a lower shipping cost and less fees... This doesn't make his service more attractive in my mind... it makes it less so as it is now more expensive for no other benefit than he has a call center now answering his phone calls. I never had any issue getting a hold of him before. this is not a win in my book.

People complained that the one guy show wasn't answering phone calls and emails 24/7. Now he has somebody else doing it and the service got more expensive. it didn't get better if you didn't have any issues before. it just got more expensive.

rtparty · Apr 8, 2022

LeftyReefer said:
I will get used to it, but its going to make it less likely I order from him.

My fish came in perfectly healthy and on fine schedule from him before... with a lower shipping cost and less fees... This doesn't make his service more attractive in my mind... it makes it less so as it is now more expensive for no other benefit than he has a call center now answering his phone calls. I never had any issue getting a hold of him before. this is not a win in my book.

But a very large amount of his customers were having issues. (I am not one of them. He chatted online with me for 30 minutes one day and was great.)

But if a good chunk of your customers are having communication issues and you (the business owner) know you can't fix that by yourself, what do you do? Just let it go on and be roasted online? Or do you fix the problem?