Noisy brand new sicce 1.0

[Handley1995]

Hi! This is my first post here.

I had my new sicce 1.0 delivered today, and have put it straight in the chamber of my fluval Evo.
It's very loud (can hear it over the TV).

I've held it in the middle of the tank and its not loud at all! But cannot seem to get it to be quiet in the chamber it needs to be in.

I've made sure all suction cups are down, tried changing suction cups, put it on top of a sponge and it just remains so loud.
I've taken it apart and put it back together; ensuring all parts where intact and also washed it out.

I've ran out of ideas, any ideas/ help would be appreciated

 

[Crabs McJones]

Did you put the rubber feet on or the suction cups on the bottom?

 

[Handley1995]

Did you put the rubber feet on or the suction cups on the bottom?

Yeah, all 4 are pushed in correctly and stuck down to the bottom

 

[Auquanut]

Welcome to the reef! If it is not loud when suspended in the tank, the noise is most likely from the pump coming in contact with the chamber somewhere. Is there any possibility that it's touching the side of the chamber?

 

[Crabs McJones]

And the pump is sitting level and flat on all 4 feet? Can you show a picture of it setup when it's making the noise? May help

 

[Handley1995]

I've tried to center it as much as I can in the chamber and it's still the same

I've attached 2 videos of the pump suspended and then in the chamber and you can hear the difference.

Also an image of how it's sitting in the chamber

 

[Crabs McJones]

Connected to the pump, is that hard line or rubber tubing? I've found that using silicone tubing really helps with vibration noise.

 

[hotdrop]

Sometimes these pumps are noisy, i had to return mine bacuse something was wrong with the impeller and it rattled

 

[Handley1995]

Connected to the pump, is that hard line or rubber tubing? I've found that using silicone tubing really helps with vibration noise.

It's the stock rubber tubing, I will order some silicone tubing to see if it helps thanks

 

[Crabs McJones]

It's the stock rubber tubing, I will order some silicone tubing to see if it helps thanks

Otherwise, worse case senarios, email Sicce and they will take care of you. I've had nothing but good experiences with them and customer service.

 

[Handley1995]

Otherwise, worse case senarios, email Sicce and they will take care of you. I've had nothing but good experiences with them and customer service.

I will email the seller and sicce. This is my second sicce 1.0; the first one arrived broken. I got a full refund. It's just so strange that it's silent when suspended in the middle.of the tank and really loud in the chamber

 

[Crabs McJones]

I will email the seller and sicce. This is my second sicce 1.0; the first one arrived broken. I got a full refund. It's just so strange that it's silent when suspended in the middle.of the tank and really loud in the chamber

When suspended, if you move it around does it make noise? Like hold it straight, then hold it sideways, then upside down. Does changing the orientation effect noise level at all?

 

[Handley1995]

When suspended, if you move it around does it make noise? Like hold it straight, then hold it sideways, then upside down. Does changing the orientation effect noise level at all?

No it stays at the same very quite noise no matter which way I move it around. Even put my tubing on and still the same quiet noise. It's just when it's inside the chamber, ive tried to move it around and it's still noisy

 

[Handley1995]

I've emailed the seller and I'm awaiting a reply. Hopefully they will send me a new one

 

[Crabs McJones]

There are no loose pieces or anything in that chamber are there? It just seems weird. If it was an issue with the pump it (in theory) should make the noise all the time.

 

[saltyhog]

Is the tubing in contact at all with the wall of the chamber? That could be the cause of the noise. I have the same pump in the third chamber of my IM Fusion 10 gallon and it's so quiet I can't hear it from my chair which is right up against the tank.

 

[Handley1995]

There are no loose pieces or anything in that chamber are there? It just seems weird. If it was an issue with the pump it (in theory) should make the noise all the time.

The chamber is completely clear of any debris, and I've moved it a million times to make sure it's not up against the glass lol

 

[Handley1995]

Is the tubing in contact at all with the wall of the chamber? That could be the cause of the noise. I have the same pump in the third chamber of my IM Fusion 10 gallon and it's so quiet I can't hear it from my chair which is right up against the tank.

The tubing isn't touching the wall at all just screws into the nozzles through a hole pre cut in the tank wall.
The tubing is a little long and It bends slightly is the only other thing I can think off

 

[Auquanut]

Just a thought. Have you tried holding the return nozzle firmly while it's running? Maybe the vibration is coming from there. Really weird.

 

[Handley1995]

Just a thought. Have you tried holding the return nozzle firmly while it's running? Maybe the vibration is coming from there. Really weird.

Yeah I've tried it. I've loosened and tightened it. Still doesn't make a difference. Completely ran out of ideas now