That is my concern. No communication at all and no tracking.@Zach B ? He hasn't disappeared, my guess is backlogged from holidays,i'm still receiving Christmas cards dated back from middle of Dec...
I sent him a PM on the 4th. Still waiting for a response. I’ll keep you updated.Well we tagged him here, send him an email, i'm sure you'll hear back today or tomorrow...
Did you order from the main website? You in the US?
How is it malfunctioning? I have three k7pro111 and haven’t had any issues. When I did order it took some time to get my tracking info. Probably a week or so.
I think they went dark on 12/28/23.
Before or after the 28th of December?
Wow. Lucky you. I am not sure what happened to my order then. I emailed Customer Service and they said they would check with @Zach B and see why it hadn't been shipped yet and would get back to me but that was about 5 days ago. I sent another email two days later and have not received a response. I filed a paypal claim 2 days ago and no response to that either.
That is what I said. I went ahead and bought a Radion XR15 light. I guess everything comes with pros and cons. You get a awesome light for a awesome price, but you lose on the customer service side of things. With expensive lights you get both sides but cost you an arm and a leg. Guess the old saying is true "You pay for what you get"
FWIW I had similar issues back sometime last yr ..it was a sale ..and others rec'd their orders -I didn't- weeks later..constant badgering noop and zach and posting trash on here ,finally got it shipped...Their people skills suck , period ..order with low expectations on turnaround time.
