not happy with Dr fosters & smith

mtc1966 · Dec 3, 2014

I placed 3 separate orders on same day one from ebay one from champion lighting
and one from drs . the truelumen light strip arrived from ebay seller 2 days ago the timer ramp from champion arrives today. so went to drs website to check status of the power supply o ordered from tem . cameup with no info went to live chat gave my order number and was told sorry we show that on back order till dec 17. wow really I think maybe I should of been notified of that . would of paid a little more to get it now . poor customer service on their part as far as I am concerned

KRAZE · Dec 3, 2014

maybe its that petco merger! lol

dieselkeeper · Dec 3, 2014

I always have had great customer support from them. Even with returns.

saltyphish · Dec 3, 2014

dieselkeeper said:
I always have had great customer support from them. Even with returns.

+1 to what diesel said.

Reef Junky150 · Dec 3, 2014

I personally have never had a bad experience but marine depots been killing it with deals lately on what I've been needing so that's where I have been ordering lately. I know on marine depot they were b/o on an item a while back and it showed that before I even added to my cart.[emoji53] dId it not show over on dr foster?

mtc1966 · Dec 3, 2014

did not show as back ordered

Reef Junky150 · Dec 3, 2014

Well that just stinks

Mike in CT · Dec 3, 2014

I had that happen to me once, I think I complained a bit and they gave 10 bucks off.

phillrodrigo · Dec 3, 2014

They shouldn't allow the purchase to go through with out you knowing when it's gonna be in stock so you can decided if you wanna wait. If it was a few days then oh well but almost 3 weeks. If it was something you needed right away it gives you a option of getting it some were else or ordering a different brand