Not my week(s)

[ShepherdTech]

Booster pump purchased from BRS went bad and still no reply over a week after they emailed Aquatec and CC'd me, tried to order a fish trap from Tankmatez and having problems getting them to respond, still haven't heard from ARC Reef about the coralline algae spores, months later no responses to my emails or web contact request and no pink. Satisfaction guaranteed my rear. Sheesh.

 

[Quietman]

Booster pump purchased from BRS went bad and still no reply over a week after they emailed Aquatec and CC'd me, tried to order a fish trap from Tankmatez and having problems getting them to respond, still haven't heard from ARC Reef about the coralline algae spores, months later and no pink. Sheesh.

Ugh... vendors can be frustrating. Overall experience with BRS is good but sounds like subvendor issue.

I had issue with ARC Reef on Coraline in bottle too. I added very early... just after cycle. Never saw consistent purple even after 5 months. I chalked it up to tank not being ready. Thinking about trying again now that I'm seeing some good coral growth.

 

[ShepherdTech]

I was editing my post when you replied. Forgot to add they are completely unresponsive to emails and contact through their website. I've been trying to reach them for over 2 months and not one response. May see if my credit card company will still dispute the charge this long after ordering.

 

[Quietman]

With smaller vendors my expectations are lower...but that's also why I limit spending with them until they've earned it.

Not going to worry about a $15 bottle of algae. Not worth my time really.

 

[ShepherdTech]

With smaller vendors my expectations are lower...but that's also why I limit spending with them until they've earned it.

Not going to worry about a $15 bottle of algae. Not worth my time really.

That’s not how I feel about business, but it was more than $15 for a 210 gallon tank. It’s one bottle per 50 gallons. If you want something to work as advertised, you follow the instructions.

 

[S.Pepper]

Ugh... vendors can be frustrating. Overall experience with BRS is good but sounds like subvendor issue.

I had issue with ARC Reef on Coraline in bottle too. I added very early... just after cycle. Never saw consistent purple even after 5 months. I chalked it up to tank not being ready. Thinking about trying again now that I'm seeing some good coral growth.

They don't seem to respond to emails or requests, but they got my rock and Coraline algae (2 separate orders) sent in a very timely manner. gl