Notifications/alerts

leahfiish · Jul 11, 2017

I am having a problem where I don't always get notifications or alerts, or I'll get them hours afterwards. I have tried this on my phone on the mobile site (using Chrome). I've tried tapatalk. I've tried the reef2reef app. Is there something I'm doing wrong?
I'll refresh the notications and won't have anything. Then I'll go to a thread that I'm following and notice a new post that I never got a notification for. Then hours later I'll get a notification for it.

With the reef2reef app I get push notifications that'll say "you have 3 messages" and I click it and it'll take me to a notications page that seems to have not worked since March 15th. But I go to tapatalk and refresh my subscription tab and sometimes I'll see the new posts there. Sometimes not. So then I'll go to reef2reef.com on Chrome and sometimes I'll find the reply in my alerts there, but sometimes not. If not then I'll go to most recently replied threads and find a new reply for a thread I'm subscribed to there. But this is ridiculous! I just want a way to get notifications (preferably push) on time and then be able to click and go to the thing I was notified about! How can I do this?

Tahoe61 · Jul 11, 2017

@Humblefish

Humblefish · Jul 11, 2017

@leahfiish Unfortunately, the R2R app and Tapatalk do not provide all the functionality as when you're logged directly into the site using a browser. So, I'm not surprised to hear that you're not getting all your alerts/notifications on those platforms.

However, you should be getting them when logged directly into the site. Can you try only using the mobile site (via Chrome) for a few days and then report back to let us know if you still aren't getting your alerts.

saltyfilmfolks · Jul 11, 2017

Humblefish said:
@leahfiish Unfortunately, the R2R app and Tapatalk do not provide all the functionality as when you're logged directly into the site using a browser. So, I'm not surprised to hear that you're not getting all your alerts/notifications on those platforms.

However, you should be getting them when logged directly into the site. Can you try only using the mobile site (via Chrome) for a few days and then report back to let us know if you still aren't getting your alerts.

It's common in the mobile site as well as on the desktop.
I had always assumed it was too many watched threads.

Humblefish · Jul 11, 2017

saltyfilmfolks said:
It's common in the mobile site as well as on the desktop.
I had always assumed it was too many watched threads.

Really? I always get all my alerts + conversation notifications, sometimes 50-60 at a time.

I'll ask Rev if too many watched threads is a known issue.

saltyfilmfolks · Jul 11, 2017

Humblefish said:
Really? I always get all my alerts + conversation notifications, sometimes 50-60 at a time. I'll ask Rev if too many watched threads is a known issue.

Yup. I have never been able to subscribe to a build thread.

saltyfilmfolks · Jul 11, 2017

@Scurvy @brett_schn

Humblefish · Jul 11, 2017

saltyfilmfolks said:
Yup. I have never been able to subscribe to a build thread.

How many threads are you currently watching? I'm wondering if there's a limit with the software.

saltyfilmfolks · Jul 11, 2017

Humblefish said:
How many threads are you currently watching? I'm wondering if there's a limit with the software.

Lol. Who knows. Any I participate in are watched. So that's kind of a lot.

I figured there had to be a limit.

Humblefish · Jul 12, 2017

@saltyfilmfolks Let me look into this some.

I'll also tag @revhtree @mdbannister to see if they know if there's a maximum no. of threads that can be watched. I'm not finding anything (on the main Xenforo forum) which indicates that is true. Might be an ACP setting though which needs adjusting.

saltyfilmfolks · Jul 12, 2017

Lol. I'd guess it's to make sure I don't get 38,000 notifications.

I did tag a couple other folks who had noted some inconsistency in the notifications

Scurvy · Jul 12, 2017

Thanks for the headsup SFF, Im here this morning on my laptop using Firefox and do have alerts.

I had always received them via the mobile App until sometime in the past few days, Maybe 7/7 or 7/8. I know there's less functionality to a degree using the App but viewing mostly on my phone I just find it the simplest to use and it's just habit. I'll try to remember to use a browser.

brett_schn · Jul 12, 2017

I’m having an issue with the tapatalk app I just started using the r2r app and I have trouble using the mobile app I’m still testing the r2r now. I’ll update in a few

revhtree · Jul 12, 2017

saltyfilmfolks said:
Lol. Who knows. Any I participate in are watched. So that's kind of a lot.

I figured there had to be a limit.

What kind of notifications are you not getting?

You do know that if you get notified, via email that one of your watched threads was posted in and you do not visit the thread then you will not get another notification again until you visit the thread?

Is this what you're talking about?

brett_schn · Jul 12, 2017

revhtree said:
What kind of notifications are you not getting?

You do know that if you get notified, via email that one of your watched threads was posted in and you do not visit the thread then you will not get another notification again until you visit the thread?

Is this what you're talking about?

I’m getting notifications 3hours late and also getting notifications from days ago. It all started after the new media update thing

revhtree · Jul 12, 2017

brett_schn said:
I’m getting notifications 3hours late and also getting notifications from days ago. It all started after the new media update thing

Did you get a notification about this thread? I did and that's how I knew you responded.

What platform are you using that is giving you these notices late?

Sorry just trying to figure this out.

revhtree · Jul 12, 2017

brett_schn said:
I’m getting notifications 3hours late and also getting notifications from days ago. It all started after the new media update thing

I looked at your profile and it shows you using tapatalk. Try the mobile version and see if it works out for you! Not the R2R app and not the TT app.

revhtree · Jul 12, 2017

brett_schn said:
I’m getting notifications 3hours late and also getting notifications from days ago. It all started after the new media update thing

Also I just checked your preferences and you have the option to subscribe to a thread turned off. That's why you're getting no notifications. I just selected that for you with emails.

revhtree · Jul 12, 2017

Scurvy said:
Thanks for the headsup SFF, Im here this morning on my laptop using Firefox and do have alerts.

I had always received them via the mobile App until sometime in the past few days, Maybe 7/7 or 7/8. I know there's less functionality to a degree using the App but viewing mostly on my phone I just find it the simplest to use and it's just habit. I'll try to remember to use a browser.

Also I just checked your preferences and you have the option to subscribe to a thread turned off. That's why you're getting no notifications. I just selected that for you with emails.

revhtree · Jul 12, 2017

saltyfilmfolks said:
Lol. I'd guess it's to make sure I don't get 38,000 notifications.

I did tag a couple other folks who had noted some inconsistency in the notifications

Im showing you are subscribing. It have email notifications turned off.