Ocean Revive t247 help

[Richrod73]

I have a t247 less than 3 months old and for sume reason the light will not turn off even when the off function is selected. I have to unplug it to get the lights to turn off . I have set the light to come on and off at certain time but the whites stay on . What am I doing wrong...?... TY !

 

[Spare time]

Just to make sure, you are trying to set off time for ch2 correct?

 

[jradishness]

Mine started doing this about five days ago. I was turning it off by hand until I could get around to putting it on a timer, since it seems to keep the time. Then yesterday it turned off on it’s own normally again. Tonight too. I don’t know how this helps, but I had a similar experience, yes. I assume it’s an issue with the internal timer.

 

[Richrod73]

Just to make sure, you are trying to set off time for ch2 correct?

Correct . The blues turn off as scheduled but thr whites stay on . I have to unplug the thing completely and when i plug it back in the whites come on again .

 

[Richrod73]

Mine started doing this about five days ago. I was turning it off by hand until I could get around to putting it on a timer, since it seems to keep the time. Then yesterday it turned off on it’s own normally again. Tonight too. I don’t know how this helps, but I had a similar experience, yes. I assume it’s an issue with the internal timer.

I sent customer service an email. I bought them from SaltCritters - Lets see what they say.

 

[sawdonkey]

After you adjust brightness, you have to adjust the timer to activate the timer.

 

[Richrod73]

Thanks! I received an email from the seller salt critters and they are sending me a replacement part- said it could be the internal timer is malfunctioning.