Odd issues with new RO/DI unit

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trmiv

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OK I need some help on my RO/DI unit. First some background.

Last month I purchased a Spectrapure chloramine RO/DI unit. I set it on the counter and hooked it up temporarily and ran over 2 hours of water through the membrane and down the drain (bypassing the DI). Then I moved it under the counter and got it hooked up the way I wanted it. Unfortunately when I did that I didn't realize I had the shut off valve on the waste line shut off. With it shut off I ran a few hours of water through it. After realizing my mistake I opened the drain. I let it run for a few hours more and the TDS coming out of the membrane was at around 30 at that point. Slowly over a few hours it decreased to around 9-10. Still with an input TDS of 120 thats only about 91% rejection. I ran it for a few days filling my 120g, and the rate never decreased. I contacted Spectrapure and they speculated that having the waste accidentally plugged may have damaged the membrane so they offered to sell me a new membrane at half price, which I took them up on.

I received the new membrane yesterday afternoon. I put it in the unit, and ran about 5 hours worth of water through it. The TDS out of the membrane started around 50 TDS, and has declined to 30, but it didn't go any lower. Today I've had the unit running for about 8-9 hours trying to get the TDS to decline, and it dropped to around 20 after a few hours, but refuses to budge from there. I've taken the membrane out multiple times and reseated it. Lubed the o-rings to make sure they are sealed. I've also tried a different membrane housing that I had. Nothing has made a difference. I tested the waste water and I'm not seeing any breakthrough of ammonia, so I believe the prefilters are still working fine.

I'm using a booster pump at 60psi at the membrane. Water is really warm this time of year, in the low to mid 80's out of the tap. Current ratio of waste to product is about 3.37:1. I'm testing the TDS with two brand new in-line TDS meters that read the same on 3 different points. Also I have a handheld unit that I calibrated, and I'm measuring that by running the water into a cleaned glass container that I let the water overflow the sides as I measure. So I'm pretty confident that my measurements are close to correct.

At this point I'm confused. These are pretty simple units. I've checked and re-checked everything and it appears to be setup correctly. I don't understand why I can't get anywhere near a decent rejection rate. I can stick the original damaged membrane back in and get around 9, but even that isn't great. I expected a new membrane to at least get me to 96%, which would be around 5. Ideally I'd be closer to 98%. I filled my 120 with the previous membrane with an old set of DI resin I had, but that's exhausted and I don't want to waste the new resin. In the meantime I'm just dumping the water down the drain, so this is a ton of waste.

I plan to call Spectrapure tomorrow, but I wanted to see if anyone had any ideas that I'm not thinking of.
 
Two questions come to mind. Why would you ever have a ball valve on the waste line in the first place and two, what handheld TDS meter are you testing with, is it ATC compensated and is it calibrated?

I don't believe any inline meters since they are not temperature compensated and if your water is in the 80's they could be significantly off. I have two of them and never ever use them, in fact I let the batteries die and never replaced them. If the handheld is not temperature compensated it may not be any better.
Crank the booster up to at least 80, let it run an hour or so and take some RO only TDS readings again. I run my booster at 95-100 and get 99.4% rejection rate, been doing that for 9 years now on the same Spectrapure membrane. Membranes love pressure.

What is the calcium carbonate hardness of your water?
 
I had a ball valve on the waste line because I installed the drain saddle on the sink drain before the unit arrived, so I had a valve on there so water didn't shoot out the side while we were using the sink with nothing hooked up yet.

The handheld unit is a Hanna TDS 1, which does do ATC. It reads within 1 TDS of the in-line meters.

I had the booster at 80 for awhile earlier, and it lowered the TDS down to around 17, but it didn't go any lower. I can try it again for awhile.

My pool test kit says the calcium hardness is 25.

This unit was a replacement to an old air water ice unit that I had for 8 years. It ran on the same city water at my old house and was always around 1-2 tds after the membrane. We then temporarily moved to a house with well water and then to another house back on city water. I decided to upgrade to this unit when we moved and repurpose the awi unit into a drinking water unit in a different of the house.
 
I had a ball valve on the waste line because I installed the drain saddle on the sink drain before the unit arrived, so I had a valve on there so water didn't shoot out the side while we were using the sink with nothing hooked up yet.

The handheld unit is a Hanna TDS 1, which does do ATC. It reads within 1 TDS of the in-line meters.

I had the booster at 80 for awhile earlier, and it lowered the TDS down to around 17, but it didn't go any lower. I can try it again for awhile.

My pool test kit says the calcium hardness is 25.

This unit was a replacement to an old air water ice unit that I had for 8 years. It ran on the same city water at my old house and was always around 1-2 tds after the membrane. We then temporarily moved to a house with well water and then to another house back on city water. I decided to upgrade to this unit when we moved and repurpose the awi unit into a drinking water unit in a different of the house.
Have you tryed re seating the membrane?
 
Upping the pressure to 80 got it down to 15, but it appears to have leveled out there. Still far off what it should be and far off what the possibly damaged membrane was doing.
 
So I ran it for about 5 more hours, and I'm not seeing any drop. 15 is about as low as it wants to go. At this point it has to be an issue with this membrane isn't it?
 
Could be, I would contact Spectrapure Technical Support and have all your info above available, they will ask you all of those questions and probably more.
 
Did get a chance to call them because I was in meetings all day but I sent them an email. Should hear back when they are in the office Monday.

On a whim when I got home I dug the old expired SpectraSelect Plus membrane out of my old unit. It was rejecting around 96% when I retired the unit before I convert it for just drinking water. I stuck that membrane in this new unit and within 45 seconds it dropped to 5tds. 96% which is not great for that 99% membrane (but I didn't expect better since I know that membrane is old) but still shows this unit is fine and hooked up correctly. Has to be something with this new membrane they sent. I'm just going to use this old membrane for now until I get this resolved.
 

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