seamus2050
Active Member
In this thread I will tell you what I did/should do if you have a problem with a online vender. I will not call out any vendors nor should any one who wishes to post to this thread. I am not in any means providing legal advice, just giving you information on how I have dealt with less than reputable venders.
So you just placed the fish/coral order and can't wait for the FedEx (Santa) driver to show up to your door step. Low and behold the package never shows up or everything is dead. The first thing you should do is to contact the vender, preferably by Email, try to get everything in writing. Be polite and concise in your Email, provide as many facts pertaining to the transaction as possible, example: order number, date ordered, contact information, what the problem is as well as what will take care of the problem/ make you happy. Give the vender 24 hours to respond (business days, not weekends), if they do not, Email them again. I feel that if a vender can not get back to you after 48 hours and 2 Emails, they have little interest in keeping their customers happy.
If the vender does respond, make them give you a firm date to have the problem resolved. This should be your D-Day, if they do not follow thru, take action immediately. If the vender does not respond, take action immediately.
Now comes the action you need to take in order to solve the problem, basically get your money back. Contact your bank or credit card merchant. My bank had me fill out a one page document, very easy to do. This will put the burden onto the vender to explain their actions or in-actions. My bank took 4 days from the time I submitted the documents to the time the money was returned to my account. You may also file a police report with your local police station, submit complaint's to your and the venders State Attorney General's Office, IC3.gov (FBI's internet cyber crime division) if the venders actions border on fraud and the BBB. The filling with the BBB will help the rest of us know who the bad venders our.
Your bank is going to be your quickest way to resolve the situation. Filling complaints and or reports with the above mentioned entities will more than likely just cause headaches for the vender.
Lets face it, if a vender has a bad rap on the internet, it is most likely warranted. I made the mistake of giving one such vender the benefit of the doubt. My ordeal lasted 7 weeks, but I got my money back.
Please feel free to share your experiences and solutions. Remember, do not name the offending vender.
So you just placed the fish/coral order and can't wait for the FedEx (Santa) driver to show up to your door step. Low and behold the package never shows up or everything is dead. The first thing you should do is to contact the vender, preferably by Email, try to get everything in writing. Be polite and concise in your Email, provide as many facts pertaining to the transaction as possible, example: order number, date ordered, contact information, what the problem is as well as what will take care of the problem/ make you happy. Give the vender 24 hours to respond (business days, not weekends), if they do not, Email them again. I feel that if a vender can not get back to you after 48 hours and 2 Emails, they have little interest in keeping their customers happy.
If the vender does respond, make them give you a firm date to have the problem resolved. This should be your D-Day, if they do not follow thru, take action immediately. If the vender does not respond, take action immediately.
Now comes the action you need to take in order to solve the problem, basically get your money back. Contact your bank or credit card merchant. My bank had me fill out a one page document, very easy to do. This will put the burden onto the vender to explain their actions or in-actions. My bank took 4 days from the time I submitted the documents to the time the money was returned to my account. You may also file a police report with your local police station, submit complaint's to your and the venders State Attorney General's Office, IC3.gov (FBI's internet cyber crime division) if the venders actions border on fraud and the BBB. The filling with the BBB will help the rest of us know who the bad venders our.
Your bank is going to be your quickest way to resolve the situation. Filling complaints and or reports with the above mentioned entities will more than likely just cause headaches for the vender.
Lets face it, if a vender has a bad rap on the internet, it is most likely warranted. I made the mistake of giving one such vender the benefit of the doubt. My ordeal lasted 7 weeks, but I got my money back.
Please feel free to share your experiences and solutions. Remember, do not name the offending vender.
