LittleMaui
Active Member
Having difficulty placing orders using PayPal. Emailed support twice but no response. Anyone else having same problem?
Order Difficulties/ No response from Support
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elFloyd
Community Member
I did. Tried to buy salt and went through PP. Then got error message order could not be processed. Tried a couple times, same results. I received an email from PP stating order complete and payment was processes. Emailed BRS. No response but received another email from PP showing charge reversed.
Tried to buy same product (next day). Added it to empty cart, and tried to purchase...error message from BRS invoice #xxxxxx already paid for. That was yesterday and I still can’t place the order today.
Tried to buy same product (next day). Added it to empty cart, and tried to purchase...error message from BRS invoice #xxxxxx already paid for. That was yesterday and I still can’t place the order today.
OP
OP
LittleMaui
Active Member
Exact issue here. I wish BRS would do a better job responding and fixing the issue.
Fizzicks
Active Member
Since these are all recent Im assuming they're getting a bit of traffic due to the black Friday sales.
In my experience they normally are top notch. I guess they weren't expecting an influx like this.
In my experience they normally are top notch. I guess they weren't expecting an influx like this.
Hey there,
I’m so sorry about the issues you’ve had checking out. I’ve submitted this and other reports to our tech team to look into right away! Our phone lines open at 8:00am CST today if you’d like to call in to complete your order. We'll also be answering your support emails as well.
Thank you so much for letting us know these issues! It really helps us gets them fixed right away!
-Randy
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OK so....BRS customer service absolutely rocks! They got back to me on my order mix up, sent my original ordered item out 3 day select shipping AND told me to keep the item they mistakenly sent! Never had that level of service before....
rcpalmer1
Well-Known Member
I made a order two weeks ago. I got a tracking number but it never showed being shipped. They sent me a customer service forum asking how I liked it. I responded I had not received it yet. I got an email apologizing and said they would send another one out express. I was happy with that but the next day I got a voice mail from Jason following up to make sure I was ok with everything. Great service.
It was shipped but was lost at post office, Not BRS fault but they took care of it.
It was shipped but was lost at post office, Not BRS fault but they took care of it.
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blurry
Active Member
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- Dec 13, 2009
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Suspect they were backlogged, happens to the best of us! I sent an e-mail gal on Monday and just heard back today on how to order the aquatic life hybrid at sale price while out of stock, unfortunately I had to go elsewhere to secure a discount price.
Robink
2500 Club Member
I had the same problem for about a month. Then the same with another vendor using paypal. the other vendor had me clear my cookies/browsing history and it fixed the problem. Hope this helps some of you.
