legomaheggos
Active Member
I was looking at ordering some fish for my 125. My area no longer has a lfs. Ive ordered from liveaquaria and they are great but saltwaterfish.com has some good deals. Anyone have any experience with them?
Ordering fish?
- Thread starter legomaheggos
- Start date
- Tagged users None
Stay away from saltwaterfish.com . Terrible customer service and terrible policy's. There guaranteed is issued as store credit. Then when you make a purchase with there issued credit there is no guarantee on that order.
So to sum it up they can send you a dead fish you paid for with your hard earned cash. They issue you a store credit. Then they can send you another dead fish.No refund or credit will be issued because that order was purchased with there store credit. Your out your hard earned cash and your time you took to receive the package during normal business hours.
It's no wonder they advertise freebies with minable purchases. It's to suck you in.
It's a matter of time before other figure it out.
I don't see them in business for long as a public online retailer.
So to sum it up they can send you a dead fish you paid for with your hard earned cash. They issue you a store credit. Then they can send you another dead fish.No refund or credit will be issued because that order was purchased with there store credit. Your out your hard earned cash and your time you took to receive the package during normal business hours.
It's no wonder they advertise freebies with minable purchases. It's to suck you in.
It's a matter of time before other figure it out.
I don't see them in business for long as a public online retailer.
JJ Ocean
Community Member
Like with many items in retail ... you get what you pay for. The saltwater fish trade isn't much different. If somebody is significantly lower - there's a reason and odds are that it is tied to quality and/or customer service.
Local reefing clubs are also another place to keep an eye on. Someone might breed clowns or cardinals, someone might have a fish that was bullied in their setup and looking to rehome. Best part know what you are getting and no long travel times stressing the fish.
I have also used ebay from sellers that have great ratings and reviews. Always read the bad reviews, they are very telling. you’re always risking doas, but if say no communication after paying, small bags, 20 reviewers say velvet etc. gives you insight how they do business.
I have also used ebay from sellers that have great ratings and reviews. Always read the bad reviews, they are very telling. you’re always risking doas, but if say no communication after paying, small bags, 20 reviewers say velvet etc. gives you insight how they do business.
legomaheggos
Active Member
Thanks guys. Pretty well confirms my thoughts on swfish.com. unfortunately we dint have many reefers in my small town. Live aquaria has always been great. Very rare to get a bad fish and theyve always made it right without hassle. I will check ou ny aquatic also. Thanks everyone!
4FordFamily
Tang, Angel, and Wrasse Nerd!
@NYAquatic is my favorite, followed by divers den.
