Original AI Prime reset help

Texas Reefer · Jan 27, 2018

Today we had a power outage and a few weeks ago we got a new Wi-Fi bridge. So now my AI Prime doesn't work. And I can't find the manual or packaging anywhere. I've been searching and re-searching....
It's not connecting to my network. The app doesn't pick it up. What do I do?

txreefer · Jan 27, 2018

Texas Reefer said:
Today we had a power outage and a few weeks ago we got a new Wi-Fi bridge. So now my AI Prime doesn't work. And I can't find the manual or packaging anywhere. I've been searching and re-searching....
It's not connecting to my network. The app doesn't pick it up. What do I do?

Texas Reefer · Jan 27, 2018

txreefer said:

I tried all that, at different intervals. Without the info (web address of my personal unit) only found in the manual I suppose I'm at an impasse. The light is just not showing up on my Wi-Fi list, computer or phone. I've put in an email to AI asking for help just now. Hopefully the response doesn't take too long. But any other suggestions are most welcome!

Texas Reefer · Jan 27, 2018

I found the serial number, and from the examples have tried to place that in a web address, but still no go.

SDboatguy · Jan 28, 2018

If the primes are the same as Hydra HDs... I had to do the "hard reset" holding the button down for 20 seconds , then it took a few minutes for the lights to find my phone. Very frustrating, had to try it several times before i got all 3 units to link up

Texas Reefer · Jan 28, 2018

Lol, then last night it came on full blast at midnight! I haven't done the absolute hard reset yet. I'll wait another day to hear from AI. The tank is close to a window, so leaving the blinds open.

SDboatguy · Jan 28, 2018

Texas Reefer said:
Lol, then last night it came on full blast at midnight! I haven't done the absolute hard reset yet. I'll wait another day to hear from AI. The tank is close to a window, so leaving the blinds open.

That has happened to me a couple times as well, need to reset the date and time....