Orphek delivery problem

amsterdam_reefer · Jan 19, 2022

Anyone have problems with delivery from orphek
I ordered from orphek but they are almost 2 weeks due past delivery
I have a tracking number but it is not handed over yet to the delivery company

Does anyone have similar problems and are they resolved please share

Hydrored · Jan 19, 2022

amsterdam_reefer said:
Anyone have problems with delivery from orphek
I ordered from orphek but they are almost 2 weeks due past delivery
I have a tracking number but it is not handed over yet to the delivery company

Does anyone have similar problems and are they resolved please share

Mine have been waiting to hand over to the delivery company since Saturday, did you email James at Orphek?

I thought mine were already on the way but looks like it was just label created for me

amsterdam_reefer · Jan 19, 2022

Hydrored said:
Mine have been waiting to hand over to the delivery company since Saturday, did you email James at Orphek?

I thought mine were already on the way but looks like it was just label created for me

Ive got a different contact person

They stated that due some covid problems in hong kong that the customs office have a problem with processing the orders

Mine label was created the 11th of januari for fedex

Lyss · Jan 19, 2022

This is not specific to Orphek, but hoping it is still helpful... I've had similar experiences from multiple places I've ordered things from since December. The smaller the business the more likely their own warehouses are to be behind due to workers being sick. Most customer service reps I've contacted have been very up-front about this and said that basically everyone is getting sick at once so they're a week or two behind on fulfilling orders. I would almost certainly expect delays on anything shipping internationally as well.

amsterdam_reefer · Jan 19, 2022

Lyss said:
This is not specific to Orphek, but hoping it is still helpful... I've had similar experiences from multiple places I've ordered things from since December. The smaller the business the more likely their own warehouses are to be behind due to workers being sick. Most customer service reps I've contacted have been very up-front about this and said that basically everyone is getting sick at once so they're a week or two behind on fulfilling orders. I would almost certainly expect delays on anything shipping internationally as well.

I hope that they ship out very soon, i hate waiting and i really wanna hang those lights

Lyss · Jan 19, 2022

amsterdam_reefer said:
I hope that they ship out very soon, i hate waiting and i really wanna hang those lights

I definitely feel you! I'm currently waiting on a new bedspread I'd ordered on Jan 6 that still hasn't been processed and shipped. And back in Dec I waited three weeks for a gift I'd ordered for my niece to ship -- I was sure it wasn't going to get to her in time for Christmas, but in the end it somehow did. I was especially impatient about the gift. But unfortunately there are a lot of worker shortages due to sickness.