Orphek FedEx Customs charges?! Did I get screwed??

[DracoKat]

Can someone explain this to me.

I ordered some Orphex lights a few weeks ago. It was delivered and all that fun stuff. They told me shipping was free (Trying to find that email) and paid their invoice.

I get a bill from FedEx charging me $73.35 for Duty and Taxes

$40.35 Customs
$20 Food and Drug Clearance
$7 Advancement Fees

Does this sound right? I feel like I got screwed from @Orphek ! Shouldn't they be the one to pay these charges? I contacted them and waiting for a response. Hoping to get some feedback here

If I had known about these charges (Which no where said anything about custom fees and I've ordered lots of things from China before), I would never have ordered these lights.

 

[MERKEY]

I have not bought a lot from china but sounds like you took the brunt of the sellers shipping....

 

[jsvand5]

I had a similar bill from UPS years ago from a model airplane that came from Canada.

 

[DracoKat]

I am angry about these charges. They should’ve at least given me a heads up or something. I feel scammed

 

[Mrxia0]

Dannnng. I got some light bars from them coming tomorrow. Lol better not be getting a charge like that

 

[Be102]

I just got a shipment worth $350+ from Hong Kong in like 3 days and did not have to pay any shipping fees.

 

[DracoKat]

I just got a shipment worth $350+ from Hong Kong in like 3 days and did not have to pay any shipping fees.

I got the bill like 2 weeks after shipment

 

[DracoKat]

Dannnng. I got some light bars from them coming tomorrow. Lol better not be getting a charge like that

I would like to know if you do. I got the bill a few weeks after delivery

 

[Jake_the_reefer]

I would like to know if you do. I got the bill a few weeks after delivery

I would dispute it imo

 

[DracoKat]

I would dispute it imo

I already emailed Orphex. Do I dispute with fedex?

 

[Jake_the_reefer]

I already emailed Orphex. Do I dispute with fedex?

Dispute with orpex. If that doesn't help then FedEx and final step I would dispute with the bank

 

[Mrxia0]

I would like to know if you do. I got the bill a few weeks after delivery

I’ll keep you posted if I get one. If I get billed for customs I would have been better off buying from saltwateraquarium.com

 

[DracoKat]

Agreed!

 

[Be102]

I think you should post this is the Orphek forum. @Orphek is very active and should help. If not feel free to contact [email protected]

 

[jsvand5]

I don’t think the bill has anything to do with Orphex or Fedex. It’s the government that is getting the money. At least that was the case when I had the issue years ago.

Duties-and-taxes | FedEx

Learn about duties taxes and use FedEx tools to calculate the correct duties and taxes for your shipment.

www.fedex.com

 

[Potatohead]

I'm so confused. Is this Orphek or Orphex?

 

[DracoKat]

I'm so confused. Is this Orphek or Orphex?

Orphek, sorry

 

[anonomous09]

This is not Orphek's fault. It is the shipping company and government's. They did in fact charge you no shipping and probably paid FedEx's charges for the actual freight. It is just the downside of purchasing from out of country. I deal with a lot of Canadian customer's that buy US car parts and are pretty bummed as well.

 

[Potatohead]

Orphek, sorry

Chances are they just messed up when shipping, they have an option to charge themselves, or the customer for those charges. I bet they just clicked the wrong box. I haven't heard of anyone else getting charged so I think it's probably a mistake.

But yes someone has to pay those charges, always. This is exactly what tariffs and duties are.

 

[DracoKat]

Chances are they just messed up when shipping, they have an option to charge themselves, or the customer for those charges. I bet they just clicked the wrong box. I haven't heard of anyone else getting charged so I think it's probably a mistake.

But yes someone has to pay those charges, always. This is exactly what tariffs and duties are.

I hope that's the case. I am waiting for their response to see what they say