Best product of 2017, MACNA 2017. The ARID won this coveted award last August, yet the company still does not have a web site. Is this a flash in the pan or is it here to stay?
For such an apparently excellent product, why is there so little information throughout the internet? Where is the support for the product? If a part breaks or is lost, how can it be replaced? Who do you call if you have a problem or simple question?e
Two of the three distributors do not offer, nor make any mention, of the light tube assembly that needs to be regularly replaced.
I found a recent video that shows the drip free weekly chaeto replacement process, which allegedly takes only five minutes. (No mention of the clean-up time.) But it has the ARID positioned outside the stand making the lifting of the innards unrealistically easy. If your ARID is fed from a manifold rather than a in-sump pump, forget drip free.
I want to buy one, but these issues make me worried.
For such an apparently excellent product, why is there so little information throughout the internet? Where is the support for the product? If a part breaks or is lost, how can it be replaced? Who do you call if you have a problem or simple question?e
Two of the three distributors do not offer, nor make any mention, of the light tube assembly that needs to be regularly replaced.
I found a recent video that shows the drip free weekly chaeto replacement process, which allegedly takes only five minutes. (No mention of the clean-up time.) But it has the ARID positioned outside the stand making the lifting of the innards unrealistically easy. If your ARID is fed from a manifold rather than a in-sump pump, forget drip free.
I want to buy one, but these issues make me worried.


