i've ordered livestock from them on two separate times and both very very negative experiences. the first time they sent me a half dead cycloceris with some nice hair algae growing on a bunch of dead tissue. I call and they give me the ring around for about a week. The second time I order from them they send me the wrong stuff. Both times I ordered from pick of the reef and both times I was unable to reach the aquatics manager for at least a week. I did however get my money back on both occasions. Their dry goods I will order from anytime but their livestock and customer service have left me with a bad taste in my mouth.