I’ve been a Neptune user for about 10 years now and never have had a problem so stop telling stories please….and neptunes has always taken care of me when I have had other issues..
Neptune of all the industries and companies has offered me Nothing but Superb service, communication and followup
Hit reset button on back and unplug system. BUT . . . Before that, assure your wifi is working as Apex wontdo certain functions with absence of WiFi
Thanks for the reply. I’ve reset it several times hoping this would fix it but it hasn’t helped. Once after resetting it started a water change but stopped after a few minute.
The dos can not be set up to do both auto water changes and manual water changes you need to pick one or the other and perform that setup task from the menu.
As far as you trident not testing automatically but will do a manual test. Make sure the setting is set to automatic and not manual when you click the gear in upper right corner of trident tab. Maybe post a pic here so we are sure you got it
So another words your Apex is working it’s your trident and dose which is most likely not set up properly that is not working is this correct?
Me too and Waterbox.
Understood. Keep in mind, Neptune customer support evaluated my unit remotely and determined it was faulty which is why they sent the new one. It's not just the AWC, it's multiple issues. Trident is not responding like it should either.
No. You're obviously missing the whole part where Neptune tech support isolated a hardware failure in my Apex. Apparently you want to act like i'm stupid. This used to be a forum where snarky condescending replies were discouraged. Thanks for nothing
OK correct someone else’s grammar and at the same time find someone else to help you. I was just trying to help good luck all I Gotta say is my Apex both of them and both of my Trident work fine
