Poor Trident..Just so much Disapointment...

[jser388]

I want to start off by saying I love Neptune, and what they do for the hobby and have a ton of their equipment. LiveAquaria.... not so much

Last week i decided it was time to buy myself a Trident, Looked around and pretty much everywhere is the same on pricing, I had about 100 bucks in store credit from LiveAquaria and said what the heck why not.. Yesterday FedEx dropped it off before i got home and the Wife received it all good.. i get home and the box is smashed to hell, every flap and cut has been tapped almost as it was pre owned or opened and to top it off it came in the original packaging! they couldn't even bother to pack it safe in another box, this is what chaps my behind the most...

I am beyond disappointed after spending this much for an item that's supposed to hold accuracy and such a delicate item, i did a quick test with my hanna and i was about .8 dkh off from what the trident said, but i wont know if its a false reading until i do the actual calibration, Is there anything that i should be worried about after having the box/trident possibly abused?

Is there anything i should do period? I was pretty excited to get/own a trident but now im not so sure i even want to trust this thing.

 

[vetteguy53081]

Looks like shipper damage and taping is something fedex does when they batter packaging

 

[mdb_talon]

I believe that is part of the fedex training manual. If they can see it is an expensive product they are required to toss it off the truck at least three additional times.

 

[ZoWhat]

OMG.... who did you buy from?

Id be ticked they didn't double-box it. This is all on the Seller. That Neptune box is not meant to be the outershell for shipping

 

[jser388]

OMG.... who did you buy from?

Id be ticked they didn't double-box it. This is all on the Seller. That Neptune box is not meant to be the outershell for shipping

Live aquaria

 

[jser388]

Looks like shipper damage and taping is something fedex does when they batter packaging

i can get that, but its not even in a box that it should be in to begin with like what zoa was saying

 

[Poof No Eyebrows]

i can get that, but its not even in a box that it should be in to begin with like what zoa was saying

I wonder if liveaquria drop shipped it and their partner handling vmi is just shady. I would call so they are aware

 

[jser388]

I wonder if liveaquria drop shipped it and their partner handling vmi is just shady. I would call so they are aware

i wouldnt be as mad if it were something else, but a trident?? come on LA

 

[goggs29]

I blame the vendor who didn't have the common sense to put it in another box. The trident box isn't exactly shipping worthy.

 

[jser388]

I blame the vendor who didn't have the common sense to put it in another box. The trident box isn't exactly shipping worthy.

I filed a "claim" and they said they would get back to me, when i called well within their operation hours it said they were closed lol

 

[NatureHold]

So you're questioning the reliability of the Trident and Neptune because the shipper messed the box up and you haven't calibrated it yet? Am I missing something?

 

[NatureHold]

So you're questioning the reliability of the Trident and Neptune because the shipper messed the box up and you haven't calibrated it yet? Am I missing something?

Get that thing calibrated, run a few auto tests and check with a Hanna or something similar and move on. If it is wildly inaccurate & not precise (giving same answer within tolerance) THEN file a claim. Its not as delicate as you may think. Its a bunch of vials, lights, and hoses in the back of the unit.

 

[jser388]

So you're questioning the reliability of the Trident and Neptune because the shipper messed the box up and you haven't calibrated it yet? Am I missing something?

I was going by what neptune states, which is letting it run for 2 days and it wasnt so much as a claim, more of an insurance incase they try to get one over on me

 

[ariellemermaid]

So you're questioning the reliability of the Trident and Neptune because the shipper messed the box up and you haven't calibrated it yet? Am I missing something?

My thinking is more along these lines. The box damage is pretty disappointing but the Trident is packaged well enough I’d be surprised if it’s damaged. When I first got my Trident it was like a full dKH+ different from Red Sea. It was consistent though, and that’s really what’s important.

I didn’t do the calibration solution because the instructions and videos repeatedly warn it’s factory calibrated and will not likely change the results.

So I just used the calibration option to calibrate it to my Red Sea tests. That way things will be consistent across the tests I have available. Since what we’re going for is more stability than anything else, this is good enough for me! Also, have you waited 48 hours yet? The manual suggests before doing any calibration to wait 48 hours for the Trident to settle in.

 

[Fish_Sticks]

LA should send you a new one, and probably give you a label to return it so they can file a claim with fedex

 

[Peanut]

So you're questioning the reliability of the Trident and Neptune because the shipper messed the box up and you haven't calibrated it yet? Am I missing something?

It worse than that, he knows as he stated "I love Neptune, and what they do for the hobby and have a ton of their equipment. LiveAquaria.... not so much" yet chose to disparage Neptune in the Title of the thread.

 

[blitzkragz]

Title is overly dramatic. Stop complaining on a public forum and address the seller or manufacturer directly first.

 

[ca1ore]

FWIW, that Hanna and trident are off by 0.8 does not necessarily mean the latter is damaged. There have been countless report by reefer of differences. No way to know whether one is accurate versus the other .... or whether they are both wrong.

 

[jser388]

Title is overly dramatic. Stop complaining on a public forum and address the seller or manufacturer directly first.

Might be, but when you save your hard earned money, and then receive something like that, and then ask questions as to what you should do, thats being dramatic?

 

[boacvh]

I would wait for conclusions after you actually callibrate it. My apex is consistently off from my Hannah around .3dkh. but that's also the accuracy range advertised for the Hannah so for all I know they could be exactly the same. As long as the alk in my neptune is consistent I don't mind to much about the actual value
Now, the packaging on that just looked awful, shameless.