Premium Aquatics doing it right

ScottieB · Feb 27, 2019

Just wanted to drop a post of support for the folks there. I ordered a new Bashsea sump during the Presidents’ Day sale, through no fault of theirs it came damaged. Tried calling right away but they were closed, sent an email and almost immediately I got a response that detailed how it was going to be rectified.

I love when a company stands by its products and sides with customers. I still have a damaged sump but that will be taken care of soon, I look forward to doing a lot more business with PA!?

Thanks guys.

Rickyb1982 · Feb 27, 2019

ScottieB said:
Just wanted to drop a post of support for the folks there. I ordered a new Bashsea sump during the Presidents’ Day sale, through no fault of theirs it came damaged. Tried calling right away but they were closed, sent an email and almost immediately I got a response that detailed how it was going to be rectified.

I love when a company stands by its products and sides with customers. I still have a damaged sump but that will be taken care of soon, I look forward to doing a lot more business with PA!?

Thanks guys.

I'm about to order my ice cap sump with them so I'm glad to hear that ! Was the shipping free on the sump ?

skiwez · Feb 27, 2019

I'll jump on this thread also. Just bought a couple of ecotech wetsides. Got a call back a couple hours later that my shipping got upgraded because it was safer for the parts. Not a huge deal but it was nice to get that update.

puffy127 · Feb 27, 2019

Great to know they respond quickly to emails and do not require phone calls to get customer service.

ScottieB · Feb 27, 2019

Rickyb1982 said:
I'm about to order my ice cap sump with them so I'm glad to hear that ! Was the shipping free on the sump ?

I don’t think you’ll be disappointed. Free shipping for sure and it’s one big reason I ordered it through them. Now I know they stand by the product and the shipping, it’s a no brainer!

I almost went with the ice cap, it’s a good one as well.

Rickyb1982 · Feb 27, 2019

ScottieB said:
I don’t think you’ll be disappointed. Free shipping for sure and it’s one big reason I ordered it through them. Now I know they stand by the product and the shipping, it’s a no brainer!

I almost went with the ice cap, it’s a good one as well.

Yes I need a bigger sump so I'm going with the 48xl ! For the price I dont think it can be beat with the features !

Highgrade · Feb 27, 2019

Excellent service. Luke is always a pleasure to work with.

dwest · Feb 27, 2019

Highgrade said:
Excellent service. Luke is always a pleasure to work with.

Agree. I’ve been using them for years. Top notch company.

GQuinn · Feb 27, 2019

Great company. They seem to care about the customer. If there is an issue or a problem, they will take care of it.

Gargamell · Feb 27, 2019

I order from them also, since I live in St Louis my order get's here the next day, faster than Amazon and the customer service is awesome.

Mical · Feb 27, 2019

Customer service always wins. Granted you might pay a few pennies more. Ever wonder why Amazon, B&H photo and others are so successful? It's because the customers satisfaction is #1 concern.

I used to work for BMW of NA and we did WHATEVER it took to make a customer happy, whether he was right or wrong - we did what we could possibly do to make things right. Granted there are scammers but Karma has a way to take care of that.

Kudos to Premium Aquatics for having great customer service & ethics. Your success is a reflection of your core values.

ssdawood · Feb 28, 2019

+1

Jason and Luke are amazing. They are first on my list.
Then BRS

iTzJu · Feb 28, 2019

they're overall great! I had a shipping issue with UPS loosing my T5 bulbs, contacted them, got a response immediately and they sent a new set asap. fast and smooth.

jkcoon · Feb 28, 2019

PA is top notch, they stood up for me to a vendor on a faulty pump and made the vendor do the right thing - mad respect for PA

ScottieB · Feb 28, 2019

They already have my replacement sump on the way and arranged for UPS to pick up the damaged one.
Thanks again @premiumaquatics

Couldn’t be happier, I’ll update my built thread over the next few weeks getting the plumbing and new sump moved to the basement.

Glad to hear my experience was consistent with others!

Awesome Dennis · Mar 3, 2019

I've always had good experiences from @premiumaquatics
Pricing is great
No tax
Great customer service!
Win win win

BrianReefer · Mar 3, 2019

ssdawood said:
+1

Jason and Luke are amazing. They are first on my list.
Then BRS

Agree, Luke is my guy and PA is the best. Responsive, great prices, and they ship fast. Great company to work with.

Rickyb1982 · Mar 10, 2019

Got it in

Premiumaq · Mar 10, 2019

Thank you all so much for your kind words and support! We truly appreciate you choosing us for your hobbyist needs, and strive to ensure our customers are 100% satisfied!

4FordFamily · Mar 10, 2019

I am local to premium aquatics and have known the guys and gals there for years. Top notch bunch and they do go above and beyond and consistently. Highly highly recommend.

They do need to move back closer to Indianapolis though