Pretty frustrated here...apex let me down

[Curtis Rose]

My power went out last night for like 5 seconds I checked my phone and it said my apex was still connected....woke us this morning and checked fusion and it said no connection so went to check and the brain was on but the screen wasn’t so I unplugged the energy bar and it all came bak on except my temp is now 74....why did it not turn my heaters back on? Thought It would come bak to it’s setting when it comes bak on from an outage?

 

[leepink23]

My power went out last night for like 5 seconds I checked my phone and it said my apex was still connected....woke us this morning and checked fusion and it said no connection so went to check and the brain was on but the screen wasn’t so I unplugged the energy bar and it all came bak on except my temp is now 74....why did it not turn my heaters back on? Thought It would come bak to it’s setting when it comes bak on from an outage?

Can you screenshot your heater programming?

 

[Curtis Rose]

Can you screenshot your heater programming?

the temp doesn’t fluctuate this much the heaters are tuning inside that range so that apex doesn’t turn them on and off a zillion times a day

 

[Curtis Rose]

the temp doesn’t fluctuate this much the heaters are tuning inside that range so that apex doesn’t turn them on and off a zillion times a day

Oh and there is two heaters

 

[leepink23]

@DarthSimon can you help? I am thinking with fallback off this would disable the outlet with loss of communication.

 

[Multra]

Fallback off means the outlet is turned off if communication with the unit is lost (power outage or the apex freezing). You would want SET ON and FALLBACK ON if your heater has a thermostat built in and it is set for a sane temperature.

fallback vs set

Hi, I'm new to Neptune system. I recently purchased the Apex Controller. Able to finish network and email set up, now I'm working on outlet set up and programming. Of course, after a lot of reading, I still cant differentiate fallback vs set. It seems to me that fallback is what you want to...

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