Pro Reef salt from Turkey

[areefer01]

@Lou Ekus I feel the same here. Are you choosing to ignore us who have had issues with German salt?

If you haven't use the contact information. This way you bypass the forums. Same thing I asked above. Send the information, your concern, offer to send some salt, etc. Get the dialog started and go from there.

If you have already done that than ignore me because you are ahead of the game.

 

[FishyFishFish]

Did you use the information that was provided?
Do you think you are the only one having issues? News flash, you are not.

Passing the blame as you put it, well, again that is your opinion. Unfortunately most people understand what is going on in the world around them. Car parts, home appliances, and house hold goods are all short due to supply chain / shipping issues. Might as well add salt to the mix. If you are not able to see that then you are being obstinate. Shipping is an issue. Container space pricing has gone up. Dock workers and unions are having their troubles. Look at other sub forums and see posts about price hikes. Why is that?

The good news is that the sky isn't falling. You just have some choices to make. Use the information and see what help is provided. This way you get your refund or salt. In the mean time find a salt that is close to your water chemistry and use it. It isn't going to hurt anything.

Side note - I ran out of TM Pro Reef. I knew I was getting close to bingo salt so started to shop around. Nothing local. Nothing online. Waited a bit more, nothing. I know TM is doing a lot and other hobbyists are buying. What do you think I did? Throw up my hands and scream like when Gertie meets ET for the first time? No, I found a salt that was close to my parameters and used it. Tropic Marin Bio Actif. Problem solved. I could have just as easily went with instant ocean.

Ok, as I said before, we disagree.

Where have I said that ‘I can’t see the problems with shipping?’. News Flash, I haven’t.

I’m just saying that I don’t think TM can’t hide behind that as an excuse. You’re happy with their response, I think it was poor. c’est la vie.

 

[IKD]

“We have halted production in that facility until we identify IF and/or WHAT any potential issue might be.”

Is it just me or is this statement indicating TM is not convinced something may be wrong with the product. Appreciate the replacement program but its been months already of investigation and still having this stance tells me they don’t really know what’s going on. It must be a pretty complicated manufacturing process.

 

[areefer01]

I’m just saying that I don’t think TM can’t hide behind that as an excuse. You’re happy with their response, I think it was poor. c’est la vie.

But you are still doing it. You are saying they are using it as an excuse. There is a shipping and air freight constraint right now regardless of what you think.

Did you use the contact information provided? Did you email with receipt attached? If that isn't working for you swap brands and move on.

 

[areefer01]

“We have halted production in that facility until we identify IF and/or WHAT any potential issue might be.”

Is it just me or is this statement indicating TM is not convinced something may be wrong with the product. Appreciate the replacement program but its been months already of investigation and still having this stance tells me they don’t really know what’s going on. It must be a pretty complicated manufacturing process.

No, what it means is that they have done their investigation, closed the plant, and then called in an outside team to investigate. Not having done that exact process with salt but with other products in aviation I can say it may take a while.

I should say this is just my opinion. I get and hear some are upset or want things to move faster but they have been pretty open with comms. It isn't as rapid fire as some want but they are taking time to assess and respond when they have something.

As noted earlier if anyone has questions with their non Turkey salt mix then contact them. That is the best way to be heard.

 

[Viva'sReef]

@areefer01 I have contacted them via email & contact through the website.

The TM Bio Actif Review on BRS shows someone complaining of the "Oil Slick" as far back as 2019. German made.

I have the same issues with the TM Classic and a vendor on this site has a pallet of the stuff with the same oil slick issue. German Made.

My posts are regards to German made salt. They have not addressed anyone with complaints or issues with German made salt.

I'm just trying to make people aware on this forum and at the same time garner some type of response from the company.

To me, It would seem that the issue is not isolated to the Turkish made salt only. As others have stated and TM stated themselves that they use the exact same process and materials in Germany as Turkey and it was impossible for there to be a difference. I can see they walked that back as that was thier stance prior to throwing the Turkish plant "under the bus" so to speak. Germans have super high standards and I get why they would do that to save face but it all will come out in the end. Something is up and it's bigger than Turkey.

 

[IKD]

No, what it means is that they have done their investigation, closed the plant, and then called in an outside team to investigate. Not having done that exact process with salt but with other products in aviation I can say it may take a while.

I should say this is just my opinion. I get and hear some are upset or want things to move faster but they have been pretty open with comms. It isn't as rapid fire as some want but they are taking time to assess and respond when they have something.

As noted earlier if anyone has questions with their non Turkey salt mix then contact them. That is the best way to be heard.

I agree it will take time, but I just find it strange that they see ‘clay’ contaminant, close the plant, offer exchanges, and still use words like ‘if’ and ‘potential problem’. Just seems odd but know they are catching up to growing counts complaints too

 

[Hydrored]

This simple for me, I’m not wasting my time chasing after TM to replace the salt instead of issuing refunds. I have already switched salts and 100% moved away from all TM products. I still believe they are not admitting to the actual cause.

I wanted the salt replaced out of principle but I don’t feel I need to take the time to now deal with TM on replacements since the vendor will not honor the replacements.

Unfollowing the thread and moving on, sad after all these years of supporting TM I have to figure out the shipping crisis to make things right.

 

[DWill]

There is no reason that any store, that sold you Tropic Marin Pro Reef salt that was manufactured in Turkey, should have any problem replacing the salt for you, when replacements are available. If any store is refusing to do that, I have posted my email address, offering to step in and help, on many threads. Here it is again [email protected]. You re NOT out your $400! The salt WILL be replaced! As for the time frame, this is mostly out of our control. We are able to produce the Pro Reef needed without any problem, in our German based facilities. The issue is shipping. There is an international shipping crisis underway in full swing. While we are doing everything we can to get replacement product here, I have said many times, the time frame is months, and it is not under our control. Shipments get cancelled and delayed even when they have already arrived in the port to be shipped. We are doing what we can. But we can't, single handedly, correct the shipping crisis.

If you are having ANY issue with the cooperation of LFS to coordinate the replacement for you, please email me and I will assist! But if you complaint is related to the time frame, you'll have to take that up with the world shipping market.

Thank you, I’ll reach out to them again tomorrow. If they balk again I’ll send you the info.

 

[areefer01]

I agree it will take time, but I just find it strange that they see ‘clay’ contaminant, close the plant, offer exchanges, and still use words like ‘if’ and ‘potential problem’. Just seems odd but know they are catching up to growing counts complaints too

It is why I always say contact them. Use the information they proved so they get more information and can assess. It wouldn't hurt to save the salt or a couple cups.

It is data. That is my only point.

 

[areefer01]

@areefer01 I have contacted them via email & contact through the website.

The TM Bio Actif Review on BRS shows someone complaining of the "Oil Slick" as far back as 2019. German made.

I have the same issues with the TM Classic and a vendor on this site has a pallet of the stuff with the same oil slick issue. German Made.

My posts are regards to German made salt. They have not addressed anyone with complaints or issues with German made salt.

I'm just trying to make people aware on this forum and at the same time garner some type of response from the company.

To me, It would seem that the issue is not isolated to the Turkish made salt only. As others have stated and TM stated themselves that they use the exact same process and materials in Germany as Turkey and it was impossible for there to be a difference. I can see they walked that back as that was thier stance prior to throwing the Turkish plant "under the bus" so to speak. Germans have super high standards and I get why they would do that to save face but it all will come out in the end. Something is up and it's bigger than Turkey.

Thanks for the information. Being aware is great and I wouldn't knock that. Would make me a poo head.

BRS - I don't know if they did other content but I know they did some salt reviews, long term storage vs short, parameters, gallons per bucket, etc. If that is what you are referring to. It was one of their better pieces of content for sure (my opinion). I don't recall the bio actif one though other than not to store long term. This is also on the bucket. I have used it off and on with a bucket in my house now since I couldn't find pro reef in time. I do not see this but I'm only one person we both agree. I know it mixes cloudy but clears up and has to be used within 30 hours I think, right?

Anyway maybe I'm coming in too hot. I get the frustration. Some things are out of their control. Give them feedback, contact them, and see what happens. If a replacement can't be found in time then our best bet is similar to switching brands. Find a salt that matches your chems and everything should be ok. If you believe your German salt has an small or mixes odd don't use it can reach out. It is more data for them.

Outside of that there isn't much we can do unfortunately. Apologies if it sounds like I'm poo pooing the concerns. All the best!

 

[Cell]

The longer I have to wait for bad salt I paid for months ago to be replaced with no option of refund, the less likely I will ever go back to TMP or use any other Tropic Marin product. TM should be bending over backwards to restore trust in the company but instead chooses to hold our money with no timeline or limit on duration.

It's not their fault after all, blame the shippers!

 

[Karen00]

Personally I think TM should be offering a refund or replacement salt. After all there are going to be folks that understand stuff happens and still want to use TM salt so a replacement is an equitable solution for them. On the other hand there are going to be folks that have lost faith in the product and have moved on to something else. These people should not be forced to take a salt they no longer wish to use. Sure they can turn around and sell it but that puts the responsibility of dealing with it onto the consumer which shouldn't be the case in this situation. Added to that, making people wait months for a replacement due to current world events is also putting the responsibility of dealing with it back on the consumer. Not cool IMO.

 

[glency]

I'll have to check if my Tropic Marin salt was made in Turkey as I just made the switch over from IO. But the smell you're trying to name is cat p!ss. I asked my brother to confirm it's similarity to feline urine and he concurred.

That being said, this salt is wayyyyy better than IO...so far.

I smelled the same, with leftovers in the mixing Brute after a day or two.

 

[HudsonReefer2.0]

Just ordered a sack of Red Sea blue. The parameters are close to where I run my tank. Bye for now TM

 

[PigFarmer]

Yo Lou....What about the people who believed solely in your salt for years that lost thousands of dollars in coral because of this bs ? Anything to say for us while we sit and spin? I've never been more displeased by a company in my lifespan.

 

[Viva'sReef]

Yo Lou....What about the people who believed solely in your salt for years that lost thousands of dollars in coral because of this bs ? Anything to say for us while we sit and spin? I've never been more displeased by a company in my lifespan.

I'm pretty sure he can't say much of anything outside of the prewritten script provided to him by TM.

At this point, I think the stratagy is to regurgitate the replacement policy and hope we "go away" quietly. I doubt they are concerned with us anyway and it's really the commercial aquarium accounts they are using all thier resources on for damage control.

 

[Andyf30]

Just ordered a sack of Red Sea blue. The parameters are close to where I run my tank. Bye for now TM

yup. I switched to the brightwell neomarine. Even with the German salt I was seeing the "oil/bacteria film" of others. not risking my SPS.

 

[Potatohead]

I'm guessing the BRS pump was the worst thing TM has ever done. I would imagine that turned into a big backlog and trying to find alternate material sources and manufacturing facilities, which went sideways. Bummer.

 

[drawman]

If you haven't use the contact information. This way you bypass the forums. Same thing I asked above. Send the information, your concern, offer to send some salt, etc. Get the dialog started and go from there.

If you have already done that than ignore me because you are ahead of the game.

I've already done that and then some months ago I believe I was one of the first to fill out his form. I'm starting to think the aim is for them to ignore it sadly.