IKD
2500 Club Member
I think an earlier post said BRS was only going to sell the German produced salt going forward after TM’s announcement. That was only second hand information to be fair and not directly from BRS.
Pro Reef salt from Turkey
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areefer01
2500 Club Member
I didn't say they only carried from. There is a post here somewhere that I read with a image/caption from BRS saying they only had German in stock at the moment.
Per my other comment though have you contacted TM via their phone number or via email asking if they would swap out, etc. I think you said you have 5 buckets?
Savo
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Mine also had a strong chemical smell. I purchased it at the end of October through brs and it was from turkey as well. The German batch I got had no smell.
FragQueen
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whenever I mixed in 50 gallons of the citrus smelling salt water (after seeing several statements from Lou on here that the water was 100% safe to use) my pH plummeted from low 8's to high 6's practically overnight. my Alk also dropped dramatically and this caused mass burning/rtn/closing into skeleton. emergency water changes using brightwell as well as moving my air intake for my skimmer through the window to bring in fresh air spared half my tank, but I lost a lot (posted pictures a few pages back).
IKD
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Billldg
My Gem Tang Is Watching You
I am gonna try it first and see what happens.
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Received a Turkish box, mixed it and stayed cloudy for 72 hours till I took photos, received credit from BRS dumped it and sent in info the TM as per BRS request.
Being in the pharmaceutical business and knowing the rigors that German companies go through to ensure consistency and compliance, this is a shocker
Being in the pharmaceutical business and knowing the rigors that German companies go through to ensure consistency and compliance, this is a shocker
((FORDTECH))
2500 Club Member
I wonder if one day we will ever know the real truth about what actually happened not what they want us to Believe.
Keep blowing smoke up our rears and don’t offer a buy back or trade out process……
I know this post will be cut and pasted, and in some instances my comments may be misrepresented. However, this issue is important enough that I would still like to try to address it. I also apologize for the length of this post. But there is a lot I need to say.
Tropic Marin has been one of the most respected salt manufacturers for well over 50 years. In addition to our loyal hobbyists, our products are used by zoos, aquariums, and research facilities around the globe. This positions us extremely well to identify any systemic issue with our products. We have tens of thousands of buckets and boxes of salt in the marketplace that were manufactured in our new facility in Turkey. Much of that product has gone to commercial accounts including many research facilities working with extremely sensitive organisms. We have not seen one complaint from any of those accounts. Contacting them directly for feedback has not turned up any concerns. This is in addition to our internal ICP and HPLC testing of many batch samples.
I, personally, have done everything I can to track down and address as many of the hobbyists concerns as possible. For all the online mentions of “tons of them”, they amount to a couple of dozen at best. However, the small number doesn’t stop me from still trying to track down each one and help. People have been very “vocal” in message boards. But seem very hesitant to reply to requests for direct contact. And when I have been able to make personal contact, they are then very hesitant to submit samples of the salt they are complaining about. This has resulted in my only being able to actually test a hand full of samples from customers complaining of issues. Of those samples none has resulted in my being able to reproduce any of the concerns.
Here are just two specific examples:
This is the result of a test of a sample from a customer complaining of “cloudy” result when mixing water change water. This is what the test water looked like right after everything was dissolved. The bucket on the top is my “control” mixed with salt made in the German facility. The bucket on the bottom is the result of the mixing with the sample, from the customer, of salt made in the Turkish facility:
This is the picture of the clarity, with a fork in the bottom of the buckets for easier viewing. This is the salt made in the German facility in the left photo and the Turkish facility in the right photo:
As you can see, they are Both crystal clear!
Here is another example. In order to address the complaints of “brown residue”, I left the salt sit in the bucket. The photo on the left is right after mixing. The photo on the right is after 14 days in the bucket:
As you can see, these are just two examples of testing where I was not able to reproduce the complaint, no matter how hard I tried or how long I left the sample sitting. BY the way, I did not smell an acidic scent when mixing the salt either.
I am NOT saying that the complaint is in the customer’s head. I am NOT saying that they are not having the issue. But I am saying that I cannot reproduce the issue when reproducing their mixing procedure with the same exact salt.
Tropic Marin stands behind it’s products 100%. We will continue to follow up on everycomplaint that we can. We will continue to do our best to help our customers when they are experiencing any type of issue. We respectfully ask that you help us by contacting us directly and sending in samples when needed. Forums like these are fantastic places to discuss methods, principles and issues in reef keeping. They are less effective when being used for individual product support and customer service issues. Those types of things are much more effectively done in direct contact. I am always available to help. You can email me directly at [email protected]. Or you can call the office, during east coast business hours at 413-367-0101.
There has been no change in the formula of Tropic Marin salt. This is true for both of our German facilities AND for our facility in Turkey. There has been no compromise in raw materials grades, mixing procedures or quality controls in ANY of our facilities, including our one in Turkey. There should be no differencesin salt made from ANY of the Tropic Marin manufacturing facilities. We have done extensive and exhaustive testing of our salt products from our Turkish facility and find NO differences in comparison to the salt manufactured in our German facility. We encourage any user of Tropic Marin products to contact us directly, at the email or phone number above, with any complaints or concerns. We will be more than happy to help address your issue.
I sincerely hope that this post in taken as intended and shows the commitment that Tropic Marin has to our customers and to the the continued quality of our products.
Keep blowing smoke up our rears and don’t offer a buy back or trade out process……
I know this post will be cut and pasted, and in some instances my comments may be misrepresented. However, this issue is important enough that I would still like to try to address it. I also apologize for the length of this post. But there is a lot I need to say.
Tropic Marin has been one of the most respected salt manufacturers for well over 50 years. In addition to our loyal hobbyists, our products are used by zoos, aquariums, and research facilities around the globe. This positions us extremely well to identify any systemic issue with our products. We have tens of thousands of buckets and boxes of salt in the marketplace that were manufactured in our new facility in Turkey. Much of that product has gone to commercial accounts including many research facilities working with extremely sensitive organisms. We have not seen one complaint from any of those accounts. Contacting them directly for feedback has not turned up any concerns. This is in addition to our internal ICP and HPLC testing of many batch samples.
I, personally, have done everything I can to track down and address as many of the hobbyists concerns as possible. For all the online mentions of “tons of them”, they amount to a couple of dozen at best. However, the small number doesn’t stop me from still trying to track down each one and help. People have been very “vocal” in message boards. But seem very hesitant to reply to requests for direct contact. And when I have been able to make personal contact, they are then very hesitant to submit samples of the salt they are complaining about. This has resulted in my only being able to actually test a hand full of samples from customers complaining of issues. Of those samples none has resulted in my being able to reproduce any of the concerns.
Here are just two specific examples:
This is the result of a test of a sample from a customer complaining of “cloudy” result when mixing water change water. This is what the test water looked like right after everything was dissolved. The bucket on the top is my “control” mixed with salt made in the German facility. The bucket on the bottom is the result of the mixing with the sample, from the customer, of salt made in the Turkish facility:
This is the picture of the clarity, with a fork in the bottom of the buckets for easier viewing. This is the salt made in the German facility in the left photo and the Turkish facility in the right photo:
As you can see, they are Both crystal clear!
Here is another example. In order to address the complaints of “brown residue”, I left the salt sit in the bucket. The photo on the left is right after mixing. The photo on the right is after 14 days in the bucket:
As you can see, these are just two examples of testing where I was not able to reproduce the complaint, no matter how hard I tried or how long I left the sample sitting. BY the way, I did not smell an acidic scent when mixing the salt either.
I am NOT saying that the complaint is in the customer’s head. I am NOT saying that they are not having the issue. But I am saying that I cannot reproduce the issue when reproducing their mixing procedure with the same exact salt.
Tropic Marin stands behind it’s products 100%. We will continue to follow up on everycomplaint that we can. We will continue to do our best to help our customers when they are experiencing any type of issue. We respectfully ask that you help us by contacting us directly and sending in samples when needed. Forums like these are fantastic places to discuss methods, principles and issues in reef keeping. They are less effective when being used for individual product support and customer service issues. Those types of things are much more effectively done in direct contact. I am always available to help. You can email me directly at [email protected]. Or you can call the office, during east coast business hours at 413-367-0101.
There has been no change in the formula of Tropic Marin salt. This is true for both of our German facilities AND for our facility in Turkey. There has been no compromise in raw materials grades, mixing procedures or quality controls in ANY of our facilities, including our one in Turkey. There should be no differencesin salt made from ANY of the Tropic Marin manufacturing facilities. We have done extensive and exhaustive testing of our salt products from our Turkish facility and find NO differences in comparison to the salt manufactured in our German facility. We encourage any user of Tropic Marin products to contact us directly, at the email or phone number above, with any complaints or concerns. We will be more than happy to help address your issue.
I sincerely hope that this post in taken as intended and shows the commitment that Tropic Marin has to our customers and to the the continued quality of our products.
((FORDTECH))
2500 Club Member
Here is my favorite part of that post. EXTENSIVE TESTING lol
In the mean time I have all this salt I do not feel comfortable using.
There has been no change in the formula of Tropic Marin salt. This is true for both of our German facilities AND for our facility in Turkey. There has been no compromise in raw materials grades, mixing procedures or quality controls in ANY of our facilities, including our one in Turkey. There should be no differencesin salt made from ANY of the Tropic Marin manufacturing facilities. We have done extensive and exhaustive testing of our salt products from our Turkish facility and find NO differences in comparison to the salt manufactured in our German facility. We encourage any user of Tropic Marin products to contact us directly, at the email or phone number above, with any complaints or concerns. We will be more than happy to help address your issue.
In the mean time I have all this salt I do not feel comfortable using.
There has been no change in the formula of Tropic Marin salt. This is true for both of our German facilities AND for our facility in Turkey. There has been no compromise in raw materials grades, mixing procedures or quality controls in ANY of our facilities, including our one in Turkey. There should be no differencesin salt made from ANY of the Tropic Marin manufacturing facilities. We have done extensive and exhaustive testing of our salt products from our Turkish facility and find NO differences in comparison to the salt manufactured in our German facility. We encourage any user of Tropic Marin products to contact us directly, at the email or phone number above, with any complaints or concerns. We will be more than happy to help address your issue.
BriansBrain
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Tropic Marin Halts Production of ‘Turkish Blend’ of Pro-Reef Salt Mix | Reef Builders | The Reef and Saltwater Aquarium Blog
Turkish Blend usually engenders a connotation of fine tobacco or strong coffee but the term is coming to mean something very different for one flavor of Tropic Marin’s popular saltwater mixes.
reefbuilders.com
OP
OP
poidog
Valuable Member
Clickbait headline by Jake. No details or announcement of a recall have been issued. Stopping production and distribution is not a recall. (Although TM should do a recall, but I’m sure before announcing such many details as to how it would be executed needs to be ironed out first).Tropic Marin Halts Production of ‘Turkish Blend’ of Pro-Reef Salt Mix | Reef Builders | The Reef and Saltwater Aquarium Blog
Turkish Blend usually engenders a connotation of fine tobacco or strong coffee but the term is coming to mean something very different for one flavor of Tropic Marin’s popular saltwater mixes.reefbuilders.com
FMF0331
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Well well well, I guess the Reefers were right all along about the Turkish blend.
I'm glad TM came forward with the Recall
A little too late for me Tropic Marin, lost too much to even consider going back to you guys
I'm glad TM came forward with the Recall
A little too late for me Tropic Marin, lost too much to even consider going back to you guys
“As a precautionary measure, we have decided to interrupt the production and distribution of Tropic Marin Pro-Reef salts, blended in our facility in Turkey, until further notice.”
That is the most current statement from Tropic Marin that I am aware of.
That is the most current statement from Tropic Marin that I am aware of.
VanDalsenReef
Valuable Member
Maybe I'm not doing enough or big enough water changes but I'm not having issues and I'm 100 percent sure I'm using the turkey version and I feel horrible it's happening to so many and hope they fix it
VanDalsenReef
Valuable Member
This all makes me nervous to do an icp
Billldg
My Gem Tang Is Watching You
Sorry, but it is not a recall.
Reading this though, I will not change over to TM Pro and simply stay with my current salt mix. I will see if @Bulk Reef Supply will refund me for the 5 boxes of TP I purchased from them.
IKD
2500 Club Member
What mix are you using? Does it mix clear with no residue to clean?
Billldg
My Gem Tang Is Watching You
I have not mixed it yet. I still have a bit of HW Marine Reefer mix left.
