Problem with New Smart ATO

[NickNiz]

I picked up an AutoAqua Smart ATO today for my 28g Nano Cube, and it’s doing something strange when I plug it in...

It does the 8 beeps of it starting up, blinks green for a few seconds, and then blinks red rapidly while making an audible beeping noise.

This would normally be a pump connection problem but I made sure the pump was plugged in completely and have done multiple resets. When installing the sensor I put it in a dry part of the rear filter after cleaning the glass. Do you guys have any recommendations? Is it a defective unit or something I’m doing? Thanks!

 

[Synodontis]

Hi Nick,

They can be a little temperamental at times.
I've had the same problem at times. First off I check the pump intake & make sure it hasn't twisted around against the glass, or any other blockage.
If that's all good, let it do the 8 startup beeps, then when it starts the warning beeps, slowly move the wet side around & it should start pumping water.
I've had trouble lining ours up as I'm looking on a bit of an angle. It looks straight to me but when I climb over the sump it can be 1/2" out lol.

Once it has started to run, let it stop itself as this is a memory setting thing. If you manually move the sensor to stop it will cause error's down the track.
Many people have had that problem.

Good luck

 

[NickNiz]

@Synodontis

Thank you for the fast reply! I tried moving the wet side to no avail at stopping the beeping... the pump is fine without any kinks in the tube, suctioned to the 5 gallon bucket I’m using as a reservoir.

When I have it at the water level (where it wouldn’t top off) the light is a solid green. It is only when it tries to start the pump that the red light flashes. I’m at a loss for what to do.

 

[Synodontis]

Ahhh, try this..
Line both the wet & dry side up above the the water line while turned off. So the wet side is not in any water.
Power up & wait for the 8 beeps, the pump should start moving water. If it starts quickly beeping again, move the wet side around as above to make sure it's in line
Once the water is moving, give it a bit of time & then slowly slide both the dry & wet side's down together, while still pumping water, to set the level.

It has to be above the water line when first powered up.